PreSonus Support
Independent Help for PreSonus Interfaces and StudioLive Systems
PreSonus Support
Independent Help for PreSonus Interfaces and StudioLive Systems
PreSonus interfaces, mixers, and software make it easy to capture professional-quality sound — but driver conflicts, routing problems, and firmware issues can quickly disrupt your setup.
Audio Support provides one-to-one remote help for PreSonus users who want their systems configured correctly and performing reliably. Founded by Paul Andrews, a technician and educator with over 20 years’ experience in music technology, the service offers clear guidance on setup, troubleshooting, and optimisation for all PreSonus products.
Typical sessions include driver installation, StudioLive mixer configuration, DAW integration, and performance tuning for audio playback and recording. Each session is tailored to your exact hardware and workflow.
Audio Support is an independent service and is not affiliated with PreSonus Audio Electronics or any other manufacturer.
How Remote Support Works
1. Make an Enquiry
Explain your music technology issues and Paul will confirm if he can help.
2. Book a Session
Select a date and time and make payment via Simplybook.
3. Remotely Connect
Paul will work with you live to answer questions and solve problems.
Recent Problems Solved
Real client’s stories from the case study archive
Client’s Question
How do I send my guitar pedal sound and a backing track clearly on Zoom?
Session Result
High-quality, mixed guitar, microphone, and backing track successfully routed into Zoom.
Read Full Case Study Report: Pro-Sound Guitar Lessons on Zoom: Routing Hardware and Backing TracksPreSonus Audio Interface Not Connecting to Logic Pro: How to Fix Blocked Drivers in macOS Security
23 November 2024
Client’s Question
I updated the PreSonus Universal Control software, and now my Quantum audio interface is not connecting with Logic at all. How can I get it working?
Session Result
The connection failure was due to the client missing the 30-minute window to approve the new driver’s system extension in macOS Security Preferences. The issue was resolved by following the official PreSonus guide to remove and reinstall the driver, immediately followed by navigating to the Security Preferences to “Allow” the system extension, which restored the PreSonus Quantum’s connection to Logic Pro.
Read Full Case Study Report: PreSonus Audio Interface Not Connecting to Logic Pro: How to Fix Blocked Drivers in macOS SecurityI/O Effect Feedback Fix: Setting Up SPL Transient Designer in Logic Pro with PreSonus Universal Control
6 January 2024
Client’s Question
I’m trying to set up my SPL Transient Designer hardware unit as an I/O effect in Logic using my PreSonus 1810c interface, but all I get is nasty feedback and frustration. How can I get this working correctly?
Session Result
The feedback and routing errors were caused by the default settings in the PreSonus Universal Control software, which was sending the same Logic DAW output to multiple physical outputs and causing a loop. The solution was two-fold: 1. Corrected Internal Routing: Adjusted the Mix 3/4 setup in the Universal Control software mixer to ensure physical outputs matched the correct DAW outputs (e.g., muting DAW 1 and unmuting DAW 3 for Mix 3/4). 2. Eliminated Feedback: Muted all input channels on the software mixer, allowing Logic Pro to handle input monitoring and stopping the SPL unit’s output from feeding back into itself.
Read Full Case Study Report: I/O Effect Feedback Fix: Setting Up SPL Transient Designer in Logic Pro with PreSonus Universal ControlRecent Reviews
Let’s Get Your System Running Smoothly.
No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.
I usually reply to enquiries within a few hours during UK weekday daytime.
Once you make an enquiry, I’ll read it personally and reply with initial advice or a link to book a remote session if needed.
For booked sessions, you’ll receive a secure AnyDesk link and we’ll talk via WhatsApp or voice chat. Sessions last up to an hour — long enough to diagnose the cause and apply a practical fix.
Make an Enquiry
I’ll reply personally as soon as I can — usually within a few hours during UK daytime.
Book Your Session Securely Online
You can book your Audio Support session instantly using the secure form below.
Choose a time that suits you — I’ll confirm by email and send remote-access details before your appointment.
Outside the UK? Use the Timezone icon to book in your local time.
- 💳 Session fee: £90 per hour (UK Pound Sterling)
- ⏱️ Availability: Usually within 1–2 days.
- 🗓️ Duration: Each session lasts one hour.
- 🔁 Rescheduling: Sessions can be moved up to 24 hours in advance.
- 🔒 Security: Remote access is one-time only and closes automatically when the session ends.
- 🌍 Timezone: Default times shown are UK (GMT/BST). Use the timezone Icon to set to your local time
You don’t have to keep guessing what’s wrong — I’ll help you find the cause and fix it, so you can get back to making music.
More Case Studies
Recent problems solved for real clients.
Resolving the Ghost Plugin: Drum Synth Validation Error in Logic Pro
12 November 2025
Client’s Question
Logic Pro plugin validated but not showing in menu, what’s wrong?
Session Result
AIR Drum Synth plugin file conflict resolved, instrument loading correctly.
Read Full Case Study Report: Resolving the Ghost Plugin: Drum Synth Validation Error in Logic ProAI Co-Pilot: Generating a Vintage Soul Track with Suno
11 November 2025
Client’s Question
How can I use Suno AI to generate professional-sounding music demos quickly?
Session Result
AI-generated 70s Soul track created from original lyrics via detailed style prompt.
Read Full Case Study Report: AI Co-Pilot: Generating a Vintage Soul Track with SunoKorg Kronos Audio Routing Fixed in Logic Pro
11 November 2025
Client’s Question
Why can’t I hear my Korg Kronos 2 in Logic Pro?
Session Result
External synth located, audio signal successfully recorded.
Read Full Case Study Report: Korg Kronos Audio Routing Fixed in Logic Pro
Client’s Question
How do I send my guitar pedal sound and a backing track clearly on Zoom?
Session Result
High-quality, mixed guitar, microphone, and backing track successfully routed into Zoom.
Read Full Case Study Report: Pro-Sound Guitar Lessons on Zoom: Routing Hardware and Backing Tracks