Remote music tech support
Your studio, working again.
Usually within the hour.
I’m Paul Andrews. I connect to your Mac or PC, find out what’s actually wrong with your music software or audio gear, and fix it with you on a call. You see everything I do. Sessions are £90 an hour.
Common problems
What I fix
Most sessions start with one of these. If yours isn’t here, tell me about it anyway.
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No sound, or your interface isn’t showing up
Mic or line not reaching your DAW, silent outputs, an interface the computer can’t see, routing that stopped working.
Audio interfaces & routing → -
Plugins missing, greyed out or “not authorised”
Kontakt stuck in demo mode, iLok and Native Access errors, libraries that have vanished, “no licence found”.
Plugins & licences → -
MIDI keyboard or controller not responding
Keyboard detected but silent, the wrong MIDI ports, controller mappings that suddenly stopped working.
Keyboards & MIDI → -
Crashes, crackles and slow projects
Projects that hard-crash, take ages to load, drop out or crackle, or max out the CPU.
DAW troubleshooting → -
Moving your studio to a new Mac or PC
Your DAW, plugins, licences, sample libraries and templates moved across, so you’re back to work without losing anything.
Studio migration → -
Hardware synths and outboard
Getting synths, drum machines and outboard talking to your DAW: MIDI channels, clock and sync, audio routing, buzzes and hums.
External hardware →
I don’t do physical repairs. If your gear needs a workshop, I’ll tell you and recommend someone good.
Software and hardware I work with
Logic Pro, Cubase, Pro Tools, Ableton Live, FL Studio and Reaper, plus interfaces and instruments from Universal Audio, Focusrite, RME, PreSonus, Native Instruments, Roland, Yamaha, Behringer and more.
How it works
Help in three steps
You don’t need to be technical. You need a computer, an internet connection and WhatsApp.
Tell me what’s wrong
Describe the problem in the short form. You’ll see straight away whether it’s something I can fix, and I’ll follow up personally if I need to know more.
Book a time and pay online
Pick a slot that suits you. Times are shown in your own time zone, and your session is confirmed as soon as you book.
I call you and connect
At the booked time I call you on WhatsApp and connect to your screen with AnyDesk. You watch everything, and you can disconnect at any time.
- Remote session, 1 hour
- £90
- Extended session, 2 hours
- £180
- Same-day emergency
- £250
- On-site visit, London (up to 6 hours)
- £450
Studio migrations from £180. Monday to Friday, 10:00–18:00 UK time.
Full details, prices and questions
Reviews
What clients say
5.0 on Google from 175 reviews. Each quote links to the original review.
“It’s like your computer gets possessed by a smarter person.“
“I was completely stuck with my Logic Pro setup. It felt like everything was fighting against me. Paul logged in remotely and it’s like your computer gets possessed by a smarter person. He fixed routing issues I didn’t even know I had, cleaned up my plugins, and got me back to writing music in under an hour. Absolute lifesaver.”
“I’ve tried everything.”
“We covered more in an hour than I have for weeks through email support from product companies.”Anna VineyVerify ↗
“I tried calling local music studios… nothing worked. Paul found the problem which was hidden deep within my system.”Victor Van VugtVerify ↗
“I decided to buy a Mac Mini M2 Pro [to fix the crash] and still had the same issue! You can imagine I was a broken man. Paul is an absolute godsend.”Domonic JacksonVerify ↗
“Can you fix this remotely?”
“My problem was solved within the hour. He’s reliable and knows how to make things work again like magic.”Carlos GomezVerify ↗
“Three hours of complicated set-up. Paul was stumped at most for five seconds.”Reviewer “t”Verify ↗
“He never makes me feel bad even when I trip over my own ignorance.”Paul Cook
Why a person
What a chatbot can’t see
Many of the problems I fix aren’t in the settings an online answer tells you to check. Four real examples:
Cables and hardware the software can’t see
A Mac Studio M2 Ultra was loading Logic Pro painfully slowly, and every setting looked fine. The cause was the USB-C cable. A £10 replacement fixed it.
Guide: hardware and cabling fixesOld plugins, new licensing
Reinstalling drivers wouldn’t have helped. Steinberg’s newer licensing clashed with an older plugin, VPS Avenger. Knowing the history of these files is what finds it.
Guide: migrations and older softwareHidden mixers and mute buttons
Logic Pro’s settings were all correct. The silence was in Universal Audio’s Console, a separate mixer running in the background.
Guide: hidden mixers and routingProblems you can hear, not see
A Behringer Odyssey was barely audible, with no errors anywhere. A balanced lead on its unbalanced output was cancelling the signal out. Swapping it for a mono lead fixed it.
Guide: signal and sound problemsCase studies
Over 340 real fixes, written up
I write up real sessions so you can see the problem, the cause and the fix. Yours may already be in there.
Browse all case studies