Yesterday, I connected for a remote support session with a music producer who needed some help setting up and testing his equipment before an upcoming recording session.
We looked at his SSL12 audio interface and 360 software.

I guided my client through the correct software settings and how to connect his Focusrite Octopre to his SSL12 to allow more than 4 inputs to be recorded.

I helped my client set up a template in Logic Pro and together we tested that everything was working as it should.
At the end of the one-hour session, my client was feeling confident that all his hardware and software was working correctly and he was ready for the recording session.
Recent Reviews
Laura Forrest-Hay2026-04-16Trustindex verifies that the original source of the review is Google. Paul reinstalled all my lost sample libraries, streamlined the storage on my computer so it works faster and fixed my corrupted disk. it took us a couple of sessions and he was friendly and patient throughout. He never made me feel stupid and never over-explained stuff I already knew - in fact he boosted my confidence. Would highly recommend. I've put him on speed dial! MrMattkitt2026-04-16Trustindex verifies that the original source of the review is Google. Paul was brilliant, listened to the issues I had on Cubase and my home studio, worked methodically through potential problems and sorted everything. Amazing service, down to earth and explained everything so I could understand. I am a very happy song writer once again thanks to Paul! Will be using Paul again in the future and highly recommend. Thanks Paul. Ciarán Hanna2026-04-09Trustindex verifies that the original source of the review is Google. Honestly, if you're in any way stuck in a creative block because of the gear you have, you've more questions than answers about what the best setup should be for your flow, or even if you have very nuanced problems in your DAW/with your gear, the service Paul provides is second to none. Besides being an extremely nice guy, he knows his stuff and takes the time to understand what you want to get out of each session and makes sure all is good to go! Can't recommend him enough! Trudie Brogan2026-03-16Trustindex verifies that the original source of the review is Google. Really great service. Paul is so knowledgeable and I learned so much. Totally recommend. Cottin Ulysse2026-03-06Trustindex verifies that the original source of the review is Google. Paul was fantastic, he solved my problem in less than 30mn, and he is a lovely guy. I really recommend him. Justin Bikram2026-02-27Trustindex verifies that the original source of the review is Google. Paul provided as stellar service, worth every penny. I came to him with a genuine issue that was affecting my Logic Pro 11 album project regarding drums and midi maps and he solved my problem most efficiently. He was patient, courteous, quick thinking and highly knowledgeable. I will certainly consider using the service again and thoroughly recommend Audio Support - Thank you Paul - you are a star :) josh fulford2026-02-25Trustindex verifies that the original source of the review is Google. Working in Reaper. Super knowledgeable, friendly, speaks in easy to understand terms. Paul is helping us DAW newbies get in the game. Paul got my lost plugin files working again as well as showed me how to find missing wave files for projects that were loading incorrectly. Keep this man on speed dial. Richard Grant2026-02-23Trustindex verifies that the original source of the review is Google. Paul fixed in around half an hour some midi keyboard/controller problems I have been trying to solve but have had to live with for around two years! He is very knowledgeable and patient and the Any Desk link worked perfectly. I wish I had found his website sooner and wouldn't hesitate to call on his services again. Rick Grant Paul B2026-02-23Trustindex verifies that the original source of the review is Google. Paul was excellent in helping me diagnose and resolve a problem I had on Logic Pro 12 file issues William Schrul2026-02-20Trustindex verifies that the original source of the review is Google. Paul really helped get my Cubase up and running again. He really knows his stuff, and I'll definitely look him up again when I'm stuck. Thanks!!!Google rating score: 5.0 of 5, based on 160 reviews
Let’s Get Your System Running Smoothly.
No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.