Connected with a client in the South of England who had a problem with an installation of Cubase 12 on a new PC. He had successfully used Steinberg’s Download Manager to install Cubase and Halion but many of his favourite Halion presets were not available via the download manager. In the process of trying to solve the problem himself he had installed Halion libraries for products he didn’t own and Cubase was now opening with ‘License not found’ error messages.

Showed my client how to access the legacy download section of the Steinberg website and downloaded the older presets that he had the licenses for.

Went into his VST Sounds folder on the C drive and removed the libraries he didn’t own the licenses for.

Confirmed that Cubase 12 no longer opened with the error messages.

About the Author

PAUL ANDREWS

I’m the owner and lead technician for Audio Support, a small company based in London, UK that connects remotely with clients worldwide to help them with their music technology issues. I’ve run Audio Support since 2005 and in that time I’ve seen and solved thousands of recording studio problems. 

Outside of Audio Support, I run music workshops at a local school, play bass in a 90s tribute function band and perform modular synth jams with friends on Twitch.

Get support for similar problems:

Logic Pro X
Cubase
Pro Tools
Ableton Live