Waves Audio Support

Independent Expert Help for Plug-In and Licence Issues

Waves plug-ins are studio essentials for countless producers and engineers — but version conflicts, authorisation problems or plug-ins suddenly disappearing from your DAW can bring your sessions to a halt.

Paul Andrews is a provider of expert music technology support

I’m Paul Andrews from Audio Support, an independent Waves Audio specialist helping musicians, producers and studios troubleshoot complex plug-in and installation issues remotely.

While Waves Central and official support can assist with account and licence questions, I go further — diagnosing the full system environment that affects performance and compatibility. From installer versions to macOS updates, plug-in folder paths and DAW integration, I make sure your Waves plug-ins load reliably every time.

Whether you’re using Mac or PC, Logic Pro, Cubase, Ableton Live or Pro Tools, I’ll help you repair missing plug-ins, fix licence recognition errors, and restore stability to your projects.

Audio Support is an independent service for Waves Audio users and is not affiliated with Waves Audio Ltd.

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Recent Problems Solved

Real client’s stories from the case study archive

Pro Tools M2 Mac Crashes: Plug-in Incompatibility and Rosetta Advice for Stability

20 March 2025

Client’s Question

We’ve been getting a lot of crashes in our Pro Tools rig on our M2 Mac. What are the likely causes and how do we fix it?

Session Result

The client was advised on the likely causes of crashes relating to M2 Mac/Apple Silicon compatibility, the necessary use of Rosetta, and the specific settings needed for Melodyne and Waves plug-ins, providing a clear plan for system stability.

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Waves Central PC Login Issue Solved: Default Browser Not Set

16 January 2025

Client’s Question

I need help with Waves Central 15.3.2. It won’t log me in and I don’t know why.

Session Result

The login issue was resolved by identifying that the PC had no default browser assigned for web links, which is necessary for Waves Central’s browser-based login. Setting Chrome as the default application immediately allowed the user to log in.

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Cubase Slow Loading & Freezing Solved: Waves V13 License Conflict with Cubase 13

25 September 2024

Client’s Question

Why is Cubase 13 freezing and taking 10 minutes to load, and why are some of my plug-ins missing once it finally loads?

Session Result

The slow loading and missing plug-ins were caused by an incompatibility between Waves V13 licenses/Waveshells and Cubase 13. The problem was resolved by advising the client to update the licenses to the latest version (V15) through Waves Central, which restored the plug-in functionality and normal loading speed.

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How Remote Support Works

1. Make an Enquiry

Explain your music technology issues and Paul will confirm if he can help.

2. Book a Session

Select a date and time and make payment via Simplybook.

3. Remotely Connect

Paul will work with you live to answer questions and solve problems.

Recent Reviews

Let’s Get Your System Running Smoothly.

No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.

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