Case ID: #3227 Log Date: MAR 2024

Year 8 World of Work Day 2024

Panic Index // PLANNED WORK
Technical Depth // HARDWARE
RESOLVED
Target Environment
Professional Studio Environment
Reported Symptom
“Required vinyl deck setup and studio desk reconfiguration for long-term client.”

Friday 8th March 2024 was Year 8 World of Work Day at my son’s school. My eldest son Josh (13) had the day off school to visit a working environment and gain experience of the world-of-work.

I agreed with my wife that Josh would spend the day with me to see what I do for a living. I was a bit worried about this at first as I don’t have a traditional job and I didn’t actually know what I would be doing on 8th March. Sometimes I’m on-site doing installations and troubleshooting, but mainly my day involves technical support phone calls made from my home office. I was a bit concerned this would be boring for Josh to sit through.

Fortunately, the job that came in this day was a visit to my long-term studio support client Chris P. He needed some help getting his vinyl decks set up and some adjustments made on the desk in his studio.

We started the morning with a quick selfie as we packed our tools into the car and set off for the drive to Chris’ studio.

Once at Chris’s we started by getting the decks working. The decks were already in place, I just needed to make a few adjustments on the DJ mixer to get music playing through the speakers.

Our next task was to clear Chris’s desk and reposition the table legs. Using the drill and screwdriver was no problem for Josh. He and his brother have been helping me assemble flat pack furniture at home for years.

Once we had the legs sorted, we needed to put all Chris’ equipment back on the desk and reconnect everything.

When all the gear was back in place, Chris tested the setup to make sure everything was working properly. Chris was lovely with Josh and very happy to tell him about his own work experiences as a DJ and professional musician.

After saying goodbye to Chris, we went to get some lunch at the bakery.

Year 8 World of Work Day had been a success.

A Big Thank You to Chris for letting me bring Josh with me!

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Laura Forrest-Hay
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Paul reinstalled all my lost sample libraries, streamlined the storage on my computer so it works faster and fixed my corrupted disk. it took us a couple of sessions and he was friendly and patient throughout. He never made me feel stupid and never over-explained stuff I already knew - in fact he boosted my confidence. Would highly recommend. I've put him on speed dial!
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MrMattkitt
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Paul was brilliant, listened to the issues I had on Cubase and my home studio, worked methodically through potential problems and sorted everything. Amazing service, down to earth and explained everything so I could understand. I am a very happy song writer once again thanks to Paul! Will be using Paul again in the future and highly recommend. Thanks Paul.
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Ciarán Hanna
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Honestly, if you're in any way stuck in a creative block because of the gear you have, you've more questions than answers about what the best setup should be for your flow, or even if you have very nuanced problems in your DAW/with your gear, the service Paul provides is second to none. Besides being an extremely nice guy, he knows his stuff and takes the time to understand what you want to get out of each session and makes sure all is good to go! Can't recommend him enough!
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Trudie Brogan
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Really great service. Paul is so knowledgeable and I learned so much. Totally recommend.
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Cottin Ulysse
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Paul was fantastic, he solved my problem in less than 30mn, and he is a lovely guy. I really recommend him.
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Justin Bikram
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Paul provided as stellar service, worth every penny. I came to him with a genuine issue that was affecting my Logic Pro 11 album project regarding drums and midi maps and he solved my problem most efficiently. He was patient, courteous, quick thinking and highly knowledgeable. I will certainly consider using the service again and thoroughly recommend Audio Support - Thank you Paul - you are a star :)
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josh fulford
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Working in Reaper. Super knowledgeable, friendly, speaks in easy to understand terms. Paul is helping us DAW newbies get in the game. Paul got my lost plugin files working again as well as showed me how to find missing wave files for projects that were loading incorrectly. Keep this man on speed dial.
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Richard Grant
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Paul fixed in around half an hour some midi keyboard/controller problems I have been trying to solve but have had to live with for around two years! He is very knowledgeable and patient and the Any Desk link worked perfectly. I wish I had found his website sooner and wouldn't hesitate to call on his services again. Rick Grant
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Paul B
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Paul was excellent in helping me diagnose and resolve a problem I had on Logic Pro 12 file issues
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William Schrul
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Paul really helped get my Cubase up and running again. He really knows his stuff, and I'll definitely look him up again when I'm stuck. Thanks!!!

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