Zoom R24 MIDI and ASIO Problems with Windows

The Zoom R24 is a combination Standalone Recorder + Audio Interface + MIDI controller.

This unit has consistent problems with drivers on Windows 10 and 11. I’ve been contacted by 3 different clients so far to solve installation problems.

Problems:

MIDI controller mode showing as connected but not sending any MIDI data to Cubase
Audio interface mode showing as connected but no sound coming from unit
Device not being recognised by Windows

Solution to audio interface not recognised:

Update R24 firmware
Use Device Manager to uninstall R24 from windows
Uninstall and reinstall drivers
Reconnect R24

Solution to connected but no sound:

Run Windows 11 audio troubleshooter

Solution to MIDI controller problem:

Still working on it!

This device seems to have a lot of issues, but Zoom are aware of them. Hopefully we will see updated drivers and firmware released soon.

Categories: Cubase, Cubase setting up external hardware, Hardware, Remote Support, Zoom

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