Hi Paul. Getting in touch as we need some help with our Pro Tools rig. Been getting a lot of crashes over the last few months and need some support to get to the bottom of it. 

I received the above message from a new client and we arranged to connect for a remote support session later that week.

Problem

Crashes in Pro Tools on an M2 Mac. Client running a large number of plug-ins.

Solution

I spent an hour remotely connected to my client’s Mac, looking at their set-up and advising on likely cause of crashes.

I offered advice regarding:

• Use of Rosetta and compatibility with M2 Mac/Pro Tools and plug-ins
• Why Melodyne might be causing crashes and how to set Melodyne’s preferences to work around the issue
• Why certain Waves plug-ins might be causing crashes and how to update
• How Pro Tools plug-ins are organised on a Mac and how to tidy the plug-ins folder
• How to remove any out of date or unlicensed plug-ins

Conclusion

By the end of the hour’s remote support session, my client had a much better understanding of the likely causes of crashes in their Pro Tools setup. I typed a quick document with notes on what we had discussed and the next steps for them to take. We made a plan to connect again for a follow-up session after they had implemented my advice.