Hi Paul. Getting in touch as we need some help with our Pro Tools rig. Been getting a lot of crashes over the last few months and need some support to get to the bottom of it.
I received the above message from a new client and we arranged to connect for a remote support session later that week.
Problem
Pro Tools crashing on an M2 Mac. Client running a large number of plug-ins.
Solution
I spent an hour remotely connected to my client’s Mac, looking at their set-up and advising on likely cause of crashes.
I offered advice regarding:
- Use of Rosetta and compatibility with M2 Mac/Pro Tools and plug-ins
- Why Melodyne might be causing crashes and how to set Melodyne’s preferences to work around the issue
- Why certain Waves plug-ins might be causing crashes and how to update
- How Pro Tools plug-ins are organised on a Mac and how to tidy the plug-ins folder
- How to remove any out of date or unlicensed plug-ins
Conclusion
By the end of the hour’s remote support session, my client had a much better understanding of the likely causes of crashes in their Pro Tools setup. I typed a quick document with notes on what we had discussed and the next steps for them to take. We made a plan to connect again for a follow-up session after they had implemented my advice.
Recent Reviews
Let’s Get Your System Running Smoothly.
No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.
