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Spitfire Audio LABS Update: Guiding a Client Through the New Interface, Subscription Options, and Finding Free Libraries

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Hi Paul. Labs by Spitfire Audio has changed. I can’t find the instruments I used in a previous project. Can we connect for you to help me work out what’s going on? ST

I received the above message from ST and arranged to connect for a remote support session.

About Labs

For a number of years now, Spitfire Audio have been one of the market leaders in producing high-end sample libraries. Alongside their flagship products such as Albion One and their Hans Zimmer collaborations, they have released free libraries branded as ‘Labs’.

In the summer of 2024 Spitfire have released a re-designed Labs plug-in and are making more libraries available for the format but as subscription only. The free libraries are still available in Labs, but are now mixed in with the subscription-only libraries.

This is how I helped ST during our remote support session:

  • Helped ST with a forgotten password problem to access Spitfire Audio Manager
  • Installed updated Labs plug-in
  • Showed ST how to find and open Labs in Pro Tools
  • Showed ST how only display the free libraries
  • Showed ST how to load a library and select a preset
  • Went through some of ST’s previous projects to re-load Labs and confirm everything still working.
ST is a professional composer who uses Pro Tools and plug-ins by Spitfire Audio in their daily work. They regularly book me to remote in to their system to help with technical issues and answer questions about their software.

If you have similar questions and would like to book a remote support session for help with any aspect of music technology please get in touch.

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No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.

I usually reply to enquiries within a few hours during UK weekday daytime.

Once you make an enquiry, I’ll read it personally and reply with initial advice or a link to book a remote session if needed.

For booked sessions, you’ll receive a secure AnyDesk link and we’ll talk via WhatsApp or voice chat. Sessions last up to an hour — long enough to diagnose the cause and apply a practical fix.

How soon can you help me?

Usually within 1–2 days. Use the booking system below to find the next available slot.

How do remote sessions work?

We connect via AnyDesk for secure screen sharing and talk via WhatsApp or Google Meet. I guide you live.

What does it cost?

£90 per hour for remote troubleshooting (approx. $110 / €120). Paid securely via SimplyBook.

What if the problem isn’t fixed in one session?

You’ll get a clear plan: next steps, parts to order (if any), and an estimate for follow-up.

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