Fix: Native Access Losing Connection to Kontakt Libraries on External SSD

This week, I re-connected with a client who I had recently helped move his Kontakt and Spitfire sample libraries to a new SSD.

My client explained that the ‘Repair’ warning kept appearing in Native Access. This told us that Native Access was losing the connection to the sample libraries stored on the SSD.

I estimated that the most likely reason was the physical connection to the external drive. I asked my client to check the USB cables currently connected to his mac, and he found the USB to SSD cable was loose. The USB-A to USB-C adaptor wasn’t sitting in the socket very well. This was almost certainly the cause of the issue.

I advised my client to buy a new USB-C to SSD cable without an A to C adaptor. I helped him locate the specific one he needed on Amazon.

In this instance, it was important he used a USB 3.2 Gen 2 cable in order to ensure a transfer rate of 10GB/s. If he used a lesser-rated cable, it was likely he would experience slow loading speeds of his Kontakt instruments in Logic.

I checked in with my client a week later and was pleased to hear that since the new cable had arrived, he had experienced no further problems with errors in Native Access.

Categories: Native Instruments, Spitfire

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