Skip to content

Music Hardware Support

Audio Support offers technical support services for music hardware such as synthesisers, effects units, samplers, groove boxes, eurorack modules, microphones, mixing desks and any other music production equipment. 

Common problems

  • Connecting audio
  • MIDI routing
  • Configuring settings
  • Syncing and clock issues
  • Using hardware in combination with a DAW
  • Noise issues
  • Power issues
  • Questions about specific functions
  • Restoring old equipment
  • Patchbay design and building

Paul Andrews, the lead technician at Audio Support is a Music Technology expert with over 20 years experience diagnosing and solving problems with every brand of music equipment.

A hardware studio based around eurorack modular and synths that Paul maintains for a client in South London
A hardware studio based around Eurorack modular and synths that Paul maintains for a client in South London

To solve problems we can connect remotely using remote desktop and phone/video chat tools such as Anydesk, Teamviewer, Zoom, Whatsapp and others. If needed, we can also make a visit to your home or studio.

No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.

Recent problems solved for real clients.

Preparing for a Studio Hardware Installation

Client’s Question

What cables do I need to connect my hardware synths to my mixer?

Session Result

Equipment audited, cable inventory confirmed, site visit planned.

Read Full Case Study Report: Preparing for a Studio Hardware Installation
Mono Microphone Only in Left Speaker Fix in Logic Pro

Client’s Question

Why is my mono mic input only coming out of the left speaker in Logic Pro?

Session Result

Mono input successfully centred by changing Logic Pro track format from Stereo to Mono.

Read Full Case Study Report: Mono Microphone Only in Left Speaker Fix in Logic Pro
Managing Native Instruments Komplete Libraries in Kontakt

Client’s Question

How do I hide unwanted libraries in the Kontakt side pane?

Session Result

Unused libraries hidden, visual clutter removed.

Read Full Case Study Report: Managing Native Instruments Komplete Libraries in Kontakt
Using Professional Studio Microphones with WhatsApp

Client’s Question

How do I use my Focusrite interface and XLR mic with WhatsApp?

Session Result

WhatsApp Desktop app configured to route audio through Focusrite interface.

Read Full Case Study Report: Using Professional Studio Microphones with WhatsApp