
AKAI Support
Independent Expert Help for MPC, MPK & APC Series
Akai Support
Independent Help for Hardware & Controller Users
Akai’s legendary hardware—from MPC grooveboxes to MPK and APC controllers—bridges performance and production. But when MIDI mapping, firmware, or software integration fails, creativity hits a wall.

I’m Paul from Audio Support. I provide remote troubleshooting for Akai hardware and software, including MPC, MPK, APC, and Force. Whether your system is misconfigured, not syncing properly, or failing to communicate with your DAW, I’ll get everything talking again.
Akai’s official resources can assist with registration and downloads—but I go further: hands-on remote diagnosis, ensuring your controller or workstation runs perfectly with your setup. From MIDI routing and pad calibration to plugin integration and driver management, I look at your entire system so it performs as intended.
Audio Support is an independent service for Akai users and is not affiliated with Akai Professional or inMusic Brands.
How Remote Support Works
1. Make an Enquiry
Explain your music technology issues and Paul will confirm if he can help.
2. Book a Session
Select a date and time and make payment via Simplybook.
3. Remotely Connect
Paul will work with you live to answer questions and solve problems.
Recent Problems Solved
Real client’s stories from the case study archive
Why an AKAI MPK249 Might Not be Recognised by OSX
29 November 2024
Client’s Question
Why isn’t Logic Pro recognising the AKAI MPK249 MIDI keyboard on my Mac?
Session Result
Insufficient USB power diagnosed, a powered USB hub recommended and full MIDI connectivity restored.
Read Full Case Study Report: Why an AKAI MPK249 Might Not be Recognised by OSXDiagnosing an Akai MPD218 MIDI Glitch: The Pitfall of Budget Pad Controllers and Incorrect CC Data
8 August 2024
Client’s Question
Why won’t Beat Maker 3’s Auto Learn feature correctly map my Akai MPD218 pads?
Session Result
Faulty budget controller identified via CC data analysis, leading to a decision to invest in a reliable, professional-grade unit.
Read Full Case Study Report: Diagnosing an Akai MPD218 MIDI Glitch: The Pitfall of Budget Pad Controllers and Incorrect CC Data
Client’s Question
My Akai MPK249 pitch wheel isn’t working—why isn’t Logic receiving the MIDI data?
Session Result
MIDI channel mismatch identified and corrected on the MPK249, restoring pitch wheel functionality.
Read Full Case Study Report: Fixing the AKAI MPK249 Pitch Wheel When It Sends MIDI on the Wrong ChannelRecent Reviews
Let’s Get Your System Running Smoothly.
No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.
More Case Studies
Recent problems solved for real clients.
Preparing for a Studio Hardware Installation
14 December 2025
Client’s Question
What cables do I need to connect my hardware synths to my mixer?
Session Result
Equipment audited, cable inventory confirmed, site visit planned.
Read Full Case Study Report: Preparing for a Studio Hardware InstallationMono Microphone Only in Left Speaker Fix in Logic Pro
14 December 2025
Client’s Question
Why is my mono mic input only coming out of the left speaker in Logic Pro?
Session Result
Mono input successfully centred by changing Logic Pro track format from Stereo to Mono.
Read Full Case Study Report: Mono Microphone Only in Left Speaker Fix in Logic ProManaging Native Instruments Komplete Libraries in Kontakt
12 December 2025
Client’s Question
How do I hide unwanted libraries in the Kontakt side pane?
Session Result
Unused libraries hidden, visual clutter removed.
Read Full Case Study Report: Managing Native Instruments Komplete Libraries in KontaktUsing Professional Studio Microphones with WhatsApp
12 December 2025
Client’s Question
How do I use my Focusrite interface and XLR mic with WhatsApp?
Session Result
WhatsApp Desktop app configured to route audio through Focusrite interface.
Read Full Case Study Report: Using Professional Studio Microphones with WhatsApp