Arturia Hardware Support
Independent Help for Arturia Controllers and Synths
Arturia Hardware Support
Independent Help for Arturia Controllers and Synths
Arturia controllers and synths are powerful creative tools, but firmware updates, DAW integration, or MIDI mapping can be difficult to manage.
Audio Support helps Arturia users solve these issues with clear, professional guidance. Founded by Paul Andrews, with over 20 years’ experience in studio support, the service provides one-to-one remote help for controller setup, sound design integration, and performance optimisation.
Audio Support is an independent service and is not affiliated with Arturia SA or any other manufacturer.
How Remote Support Works
1. Make an Enquiry
Explain your music technology issues and Paul will confirm if he can help.
2. Book a Session
Select a date and time and make payment via Simplybook.
3. Remotely Connect
Paul will work with you live to answer questions and solve problems.
Recent Problems Solved
Real client’s stories from the case study archive
Fixing Cubase Plug-in Loading Errors After Migration to an M2 Mac running OSX Tahoe 26
20 October 2025
Client’s Question
Why does Cubase keep crashing when I load a project?
Session Result
Incompatible plug-ins removed. Cubase loading.
Read Full Case Study Report: Fixing Cubase Plug-in Loading Errors After Migration to an M2 Mac running OSX Tahoe 26Arturia Keylab Essential 61 MIDI control surface options in Logic Pro
12 September 2024
Client’s Question
“Can you please explain how to connect my Arturia Keylab Essential 61 to Logic Pro?”
Session Result
Differences between Arturia’s setup guide and Logic’s onscreen options explained. Controller fully working in Logic.
Read Full Case Study Report: Arturia Keylab Essential 61 MIDI control surface options in Logic ProRecent Reviews
Let’s Get Your System Running Smoothly.
No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.
More Case Studies
Recent problems solved for real clients.
Preparing for a Studio Hardware Installation
14 December 2025
Client’s Question
What cables do I need to connect my hardware synths to my mixer?
Session Result
Equipment audited, cable inventory confirmed, site visit planned.
Read Full Case Study Report: Preparing for a Studio Hardware InstallationMono Microphone Only in Left Speaker Fix in Logic Pro
14 December 2025
Client’s Question
Why is my mono mic input only coming out of the left speaker in Logic Pro?
Session Result
Mono input successfully centred by changing Logic Pro track format from Stereo to Mono.
Read Full Case Study Report: Mono Microphone Only in Left Speaker Fix in Logic ProManaging Native Instruments Komplete Libraries in Kontakt
12 December 2025
Client’s Question
How do I hide unwanted libraries in the Kontakt side pane?
Session Result
Unused libraries hidden, visual clutter removed.
Read Full Case Study Report: Managing Native Instruments Komplete Libraries in KontaktUsing Professional Studio Microphones with WhatsApp
12 December 2025
Client’s Question
How do I use my Focusrite interface and XLR mic with WhatsApp?
Session Result
WhatsApp Desktop app configured to route audio through Focusrite interface.
Read Full Case Study Report: Using Professional Studio Microphones with WhatsApp