Audient Support
Independent Help for Audient iD and EVO Interface Users
Audient Support
Independent Help for Audient iD and EVO Interface Users
Audient interfaces are known for their clean sound and solid design, but installation, driver, or routing problems can still cause frustration.
Audio Support provides one-to-one technical help for Audient users who want reliable recording and playback performance. Founded by Paul Andrews, a technician and educator with over 20 years’ experience in audio support, the service helps with setup, firmware updates, DAW integration, and latency optimisation.
Audio Support is an independent service and is not affiliated with Audient Ltd. or any other manufacturer.
How Remote Support Works
1. Make an Enquiry
Explain your music technology issues and Paul will confirm if he can help.
2. Book a Session
Select a date and time and make payment via Simplybook.
3. Remotely Connect
Paul will work with you live to answer questions and solve problems.
Recent Problems Solved
Real client’s stories from the case study archive
Resolving Digital Distortion: Sample Rate Mismatch Fixed with Audient iD24 and Logic Pro
12 February 2024
Client’s Question
Why am I getting digital distortion when recording with my new Audient iD24 and ASP800?
Session Result
Sample rate consistency established between the iD24 and ASP800, instantly eliminating digital glitches and distortion.
Read Full Case Study Report: Resolving Digital Distortion: Sample Rate Mismatch Fixed with Audient iD24 and Logic ProRecent Reviews
Let’s Get Your System Running Smoothly.
No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.
More Case Studies
Recent problems solved for real clients.
Preparing for a Studio Hardware Installation
14 December 2025
Client’s Question
What cables do I need to connect my hardware synths to my mixer?
Session Result
Equipment audited, cable inventory confirmed, site visit planned.
Read Full Case Study Report: Preparing for a Studio Hardware InstallationMono Microphone Only in Left Speaker Fix in Logic Pro
14 December 2025
Client’s Question
Why is my mono mic input only coming out of the left speaker in Logic Pro?
Session Result
Mono input successfully centred by changing Logic Pro track format from Stereo to Mono.
Read Full Case Study Report: Mono Microphone Only in Left Speaker Fix in Logic ProManaging Native Instruments Komplete Libraries in Kontakt
12 December 2025
Client’s Question
How do I hide unwanted libraries in the Kontakt side pane?
Session Result
Unused libraries hidden, visual clutter removed.
Read Full Case Study Report: Managing Native Instruments Komplete Libraries in KontaktUsing Professional Studio Microphones with WhatsApp
12 December 2025
Client’s Question
How do I use my Focusrite interface and XLR mic with WhatsApp?
Session Result
WhatsApp Desktop app configured to route audio through Focusrite interface.
Read Full Case Study Report: Using Professional Studio Microphones with WhatsApp