motu technical support

MOTU Support

MOTU’s audio interfaces and MIDI routers are known for reliability and sound quality — but driver updates, routing setup, and clocking can still create complex issues.

Paul Andrews is a provider of expert music technology support

Audio Support provides one-to-one remote assistance for MOTU users who need their systems working efficiently and consistently. Founded by Paul Andrews, a technician and educator with over 20 years’ experience in music technology, the service offers clear, step-by-step help for configuring hardware, resolving routing problems, and integrating MOTU gear with your DAW.

Audio Support is an independent service and is not affiliated with MOTU Inc. or any other manufacturer.

Client’s Question

Why are my MOTU Ultralite Mk5 rear inputs not working in Logic Pro?

Session Result

MOTU interface inputs correctly routed and functional.

Read Full Case Study Report: MOTU Ultralite Input Fix: Solving Logic Pro Routing Issues
Pro-Sound Guitar Lessons on Zoom: Routing Hardware and Backing Tracks

Client’s Question

How do I send my guitar pedal sound and a backing track clearly on Zoom?

Session Result

High-quality, mixed guitar, microphone, and backing track successfully routed into Zoom.

Read Full Case Study Report: Pro-Sound Guitar Lessons on Zoom: Routing Hardware and Backing Tracks

No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.