PreSonus Technical Support | Audio Support for StudioLive and Interface Users

PreSonus Support

Independent Help for PreSonus Interfaces and StudioLive Systems

PreSonus interfaces, mixers, and software make it easy to capture professional-quality sound — but driver conflicts, routing problems, and firmware issues can quickly disrupt your setup.

Paul Andrews is a provider of expert music technology support

Audio Support provides one-to-one remote help for PreSonus users who want their systems configured correctly and performing reliably. Founded by Paul Andrews, a technician and educator with over 20 years’ experience in music technology, the service offers clear guidance on setup, troubleshooting, and optimisation for all PreSonus products.

Typical sessions include driver installation, StudioLive mixer configuration, DAW integration, and performance tuning for audio playback and recording. Each session is tailored to your exact hardware and workflow.

Audio Support is an independent service and is not affiliated with PreSonus Audio Electronics or any other manufacturer.

BOOK A LIVE SESSION

How Remote Support Works

1. Make an Enquiry

Explain your music technology issues and Paul will confirm if he can help.

2. Book a Session

Select a date and time and make payment via Simplybook.

3. Remotely Connect

Paul will work with you live to answer questions and solve problems.

Recent Problems Solved

Real client’s stories from the case study archive

Pro-Sound Guitar Lessons on Zoom: Routing Hardware and Backing Tracks

9 November 2025

Client’s Question

How do I send my guitar pedal sound and a backing track clearly on Zoom?

Session Result

High-quality, mixed guitar, microphone, and backing track successfully routed into Zoom.

Read Full Case Study Report

PreSonus Audio Interface Not Connecting to Logic Pro: How to Fix Blocked Drivers in macOS Security

23 November 2024

Client’s Question

I updated the PreSonus Universal Control software, and now my Quantum audio interface is not connecting with Logic at all. How can I get it working?

Session Result

The connection failure was due to the client missing the 30-minute window to approve the new driver’s system extension in macOS Security Preferences. The issue was resolved by following the official PreSonus guide to remove and reinstall the driver, immediately followed by navigating to the Security Preferences to “Allow” the system extension, which restored the PreSonus Quantum’s connection to Logic Pro.

Read Full Case Study Report

I/O Effect Feedback Fix: Setting Up SPL Transient Designer in Logic Pro with PreSonus Universal Control

6 January 2024

Client’s Question

I’m trying to set up my SPL Transient Designer hardware unit as an I/O effect in Logic using my PreSonus 1810c interface, but all I get is nasty feedback and frustration. How can I get this working correctly?

Session Result

The feedback and routing errors were caused by the default settings in the PreSonus Universal Control software, which was sending the same Logic DAW output to multiple physical outputs and causing a loop. The solution was two-fold: 1. Corrected Internal Routing: Adjusted the Mix 3/4 setup in the Universal Control software mixer to ensure physical outputs matched the correct DAW outputs (e.g., muting DAW 1 and unmuting DAW 3 for Mix 3/4). 2. Eliminated Feedback: Muted all input channels on the software mixer, allowing Logic Pro to handle input monitoring and stopping the SPL unit’s output from feeding back into itself.

Read Full Case Study Report

Recent Reviews

Let’s Get Your System Running Smoothly.

No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.

Request Consultation