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Reaper Support

Reaper is renowned for its flexibility, customisation, and incredible efficiency — but that power can also lead to confusion when things don’t work as expected. Routing issues, MIDI problems, or complex plugin chains can easily get in the way of creativity.

Paul Andrews is a provider of expert music technology support

Audio Support provides expert one-to-one help for Reaper users who need clarity and reliability. Founded by Paul Andrews, a technician and educator with over 20 years’ experience in music technology, the service offers remote troubleshooting and workflow optimisation tailored to your system.

Sessions can include audio routing setup, interface configuration, performance tuning, or plugin troubleshooting — with a clear focus on making your Reaper environment simple, stable, and fast.

Audio Support is an independent service and is not affiliated with Cockos Incorporated or any other manufacturer.

Case Study: Solving the REAPER “Missing Audio” Error Caused by OneDrive

Client’s Question

Why does REAPER keep saying “Missing Audio Files” when I know they’re on my PC?

Session Result

Missing audio files located in hidden AppData folder, OneDrive uninstalled, and REAPER project integrity restored.

Read Full Case Study Report: Case Study: Solving the REAPER “Missing Audio” Error Caused by OneDrive
Windows 7 Audio & MIDI Problems Solved in Reaper: Driver Reinstall and CMOS Battery Fix

Client’s Question

I am running Reaper on Windows 7, I have problems with both MIDI and audio recording on my Carillion PC. Also, the clock keeps resetting itself. Can you help?

Session Result

The MIDI and audio recording issues in Reaper were solved by re-installing the audio interface drivers and correctly configuring Reaper’s audio settings. The separate problem of the clock constantly resetting was diagnosed as a dead CMOS battery on the motherboard, and the client was provided with links to purchase and install a replacement, resulting in a fully functional system.

Read Full Case Study Report: Windows 7 Audio & MIDI Problems Solved in Reaper: Driver Reinstall and CMOS Battery Fix
OBS Live Streaming Audio Fix: Routing Focusrite Mic & VST Effects with VoiceMeeter on Windows

Client’s Question

Why is my mic and VST effects audio choppy when I try to stream on OBS?

Session Result

The routing conflicts and noise were eliminated by correctly setting up the Focusrite driver, utilizing VoiceMeeter Banana for VST insertion and audio routing, and disabling all redundant Windows audio devices to stabilize the sample rate.

Read Full Case Study Report: OBS Live Streaming Audio Fix: Routing Focusrite Mic & VST Effects with VoiceMeeter on Windows

No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.

Recent problems solved for real clients.

Preparing for a Studio Hardware Installation

Client’s Question

What cables do I need to connect my hardware synths to my mixer?

Session Result

Equipment audited, cable inventory confirmed, site visit planned.

Read Full Case Study Report: Preparing for a Studio Hardware Installation
Mono Microphone Only in Left Speaker Fix in Logic Pro

Client’s Question

Why is my mono mic input only coming out of the left speaker in Logic Pro?

Session Result

Mono input successfully centred by changing Logic Pro track format from Stereo to Mono.

Read Full Case Study Report: Mono Microphone Only in Left Speaker Fix in Logic Pro
Managing Native Instruments Komplete Libraries in Kontakt

Client’s Question

How do I hide unwanted libraries in the Kontakt side pane?

Session Result

Unused libraries hidden, visual clutter removed.

Read Full Case Study Report: Managing Native Instruments Komplete Libraries in Kontakt
Using Professional Studio Microphones with WhatsApp

Client’s Question

How do I use my Focusrite interface and XLR mic with WhatsApp?

Session Result

WhatsApp Desktop app configured to route audio through Focusrite interface.

Read Full Case Study Report: Using Professional Studio Microphones with WhatsApp