Hi Paul. I just tried to open Ivory 2 in Cubase on my Mac and I get an error message saying the library files are missing. Can you help? – NH I received the above message from an existing client and we arranged a time… Read More »How to Fix Ivory II Library Files Missing Error in Cubase on Mac
Hi Paul. I need help with Waves Central 15.3.2. It won’t log me in and I don’t know why. Tyson Answered by Paul Andrews, Audio Support. I received the above message from Tyson and we arranged to connect for a remote support session the following… Read More »Waves Central PC Login Issue Solved: Default Browser Not Set
My client JP booked me to visit his home studio recently to help resolve some of the CPU issues he was having when using third-party plug-ins in Logic Pro on his M1 Mac Studio. At the start of the session, JP showed me his performance… Read More »Troubleshooting CPU Overload in Logic Pro
As part of a recent remote support session about setting up Native Instrument’s Komplete package with Ableton Live during a booking on Fiverr, I was asked the following question: Why do I have to press so hard on my Komplete Kontrol S88 MK3 keyboard to… Read More »Controlling Keyboard Sensitivity of Komplete Kontrol S88 MK3 Keyboard
This week, I re-connected with a client who I had recently helped move his Kontakt and Spitfire sample libraries to a new SSD. My client explained that the ‘Repair’ warning kept appearing in Native Access. This told us that Native Access was losing the connection… Read More »Kontakt Libraries Showing ‘Repair’ in Native Access: External SSD Disconnect Solved by Upgrading USB Cable
Hi Paul. I have been recommended Native Instrument’s Mint guitar software, but I can’t figure it out in Pro Tools. Can you help me please? PW I connected remotely with PW to give a short lesson on how to use Mint in Pro Tools. This… Read More »Delivering a Lesson on Using Kontakt’s Guitar Instruments
Hi Paul. Labs by Spitfire Audio has changed. I can’t find the instruments I used in a previous project. Can we connect for you to help me work out what’s going on? ST I received the above message from ST and arranged to connect for… Read More »Spitfire Audio LABS Update: Guiding a Client Through the New Interface, Subscription Options, and Finding Free Libraries
This week, I took my 4th job via the website Fiverr. I was contacted by Luke who needed some help setting up Guitar Rig and Cubase. Luke and I used Fiverr messaging to confirm his requirements and arrange a time for the hour’s lesson. At… Read More »Cubase Guitar Rig Lesson: Configuring ASIO Drivers and Yamaha AG06 for Low-Latency Guitar Recording
Last week, I connected with a client to help work out why he was experiencing problems with slow loading Kontakt instruments. During that session, I diagnosed that the slow transfer rates of certain SSD drives in his system were the cause of the issue. I… Read More »Moving Sample Libraries to Improve Logic Pro Loading Speeds
Hi Paul. I need your assistance with my Pro Tools setup. I can see my Spectrasonics plug-ins (Omnisphere, Trillion etc) are out-of-date. I have looked online and the instructions for updating them are too complicated. Can you help me please? – PW I received the… Read More »Guiding a Client Through the Spectrasonics Update Procedure