Last Updated: 08.01.26

1. Introduction Audio Support (“we”, “us”, or “our”) is committed to protecting your personal data. This policy details how we collect, store, and use your information when you use our technical consultancy services. We operate as a “Boutique Consultancy,” meaning we prioritize personal relationships and data privacy over mass data processing.

2. The Data We Collect We collect two distinct types of data:

  • Personal Contact Data: Name, email address, phone number, and billing address.
  • Technical System Data: Information regarding your hardware, software versions (e.g., Cubase, Logic Pro), plugin lists, error logs, and crash reports.

3. How We Use Your Data

  • Service Delivery: To contact you via Phone/WhatsApp and connect to your system via AnyDesk to resolve technical issues.
  • Proactive Technical Support: We use your “Technical System Data” to notify you of critical updates (e.g., specific plugin incompatibilities with new OS updates) that are relevant to your specific setup.
  • The Audio Support Knowledge Base: We aggregate anonymized technical data (such as bug fixes and conflict resolutions) to build a proprietary database. This database is used for internal reference, SEO content creation, and potential licensing to music technology manufacturers to improve their products. Your personal identity is never linked to this aggregated technical data.

4. Third-Party Processors We do not sell your personal data. However, we use trusted third-party service providers to operate our business:

  • SimplyBook.me: Handles appointment scheduling.
  • PayPal: Handles all payment processing. We do not see or store your credit/debit card details.
  • AnyDesk: Facilitates remote connection (see our Remote Access Policy).
  • WhatsApp: Used for voice/video communication during sessions.

5. Data Security Your personal data is stored in a secure database on our website. We employ industry-standard encryption and security practices to prevent unauthorized access.

6. Your Rights (GDPR) Under the UK GDPR, you have the right to request access to your personal data, request correction of errors, or request erasure (“Right to be Forgotten”). To exercise these rights, please contact us at enquiries@audiosupport.co.uk.