Remote Support for the Morningstar MC6 Pro MIDI Controller

Hi Paul. I’m having problems setting up my Morningstar MC6 Pro MIDI controller with Ableton Live. Can we connect remotely and maybe you can help me figure out what I’m doing wrong? Mike

I received the above message from Mike and we arranged a time to connect for a remote support session. Once we were connected via WhatsApp voice-chat and AnyDesk screen-sharing, Mike showed me his setup and explained what he wanted to achieve.

This was my first time working with any products from Morningstar, but I was impressed with the MC6Pro’s functionality. I found the browser-based editor software easy to operate and the ability to programme a MIDI controller to transmit both MIDI messages and QWERTY keystrokes a very useful function.

Mike and I spent our hour’s remote support session:

Configuring the settings on the editor software to connect to Mike’s equipment
Creating example patches on the MC6Pro and testing their interaction with Ableton Live
Working out how to save patches and navigate between them using the foot switches on the MC6Pro
Making sure Mike understood the process and was able to use the equipment on his own after the session.

At the end of the session Mike was happy that he was able to use his new MIDI controller properly and left me this nice review:

Categories: Ableton, Ableton connecting external equipment, Remote Support

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