Hi Paul. I am running Reaper on Windows 7, I have problems with both MIDI and audio recording on my Carillion PC. Also, the clock keeps resetting itself. Can you help? Nigel.
I received the above message from Nigel and we connected for a remote support session.
During the session I:
- Re-installed Nigel’s audio interface drivers
- Configured Reaper’s audio settings
- Gave a lesson on how to set up an instrument track for live-monitoring in Reaper
- Reviewed the learning and made sure Nigel was confident repeating the steps for himself
- Explained that the clock-resetting issue was due to a dead CMOS battery.
- Gave Nigel a link on where to buy a new battery and a link to a video tutorial on how to install it in his motherboard.


Nigel was happy that he had his audio and MIDI back up and running in Reaper and knew the solution to the clock problem. At the end of the session, he was kind enough to leave me this nice review:

Recent Reviews
Let’s Get Your System Running Smoothly.
No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.
More Case Studies
Recent problems solved for real clients.
Preparing for a Studio Hardware Installation
14 December 2025
Client’s Question
What cables do I need to connect my hardware synths to my mixer?
Session Result
Equipment audited, cable inventory confirmed, site visit planned.
Read Full Case Study Report: Preparing for a Studio Hardware InstallationMono Microphone Only in Left Speaker Fix in Logic Pro
14 December 2025
Client’s Question
Why is my mono mic input only coming out of the left speaker in Logic Pro?
Session Result
Mono input successfully centred by changing Logic Pro track format from Stereo to Mono.
Read Full Case Study Report: Mono Microphone Only in Left Speaker Fix in Logic ProManaging Native Instruments Komplete Libraries in Kontakt
12 December 2025
Client’s Question
How do I hide unwanted libraries in the Kontakt side pane?
Session Result
Unused libraries hidden, visual clutter removed.
Read Full Case Study Report: Managing Native Instruments Komplete Libraries in KontaktUsing Professional Studio Microphones with WhatsApp
12 December 2025
Client’s Question
How do I use my Focusrite interface and XLR mic with WhatsApp?
Session Result
WhatsApp Desktop app configured to route audio through Focusrite interface.
Read Full Case Study Report: Using Professional Studio Microphones with WhatsApp