Case ID: #3915 Log Date: NOV 2024

Windows 7 Audio & MIDI Problems Solved in Reaper: Driver Reinstall and CMOS Battery Fix

Panic Index // FRUSTRATED
Technical Depth // LEGACY
RESOLVED
Target Environment
Windows 7 + Reaper
Reported Symptom
“MIDI/audio recording failure and system clock keeps resetting.”

Hi Paul. I am running Reaper on Windows 7, I have problems with both MIDI and audio recording on my Carillion PC. Also, the clock keeps resetting itself. Can you help? Nigel.

I received the above message from Nigel and we connected for a remote support session.

During the session I:

  • Re-installed Nigel’s audio interface drivers
  • Configured Reaper’s audio settings
  • Gave a lesson on how to set up an instrument track for live-monitoring in Reaper
  • Reviewed the learning and made sure Nigel was confident repeating the steps for himself
  • Explained that the clock-resetting issue was due to a dead CMOS battery. 
  • Gave Nigel a link on where to buy a new battery and a link to a video tutorial on how to install it in his motherboard.
Reaper Preferences Device Settings
Changing a CMOS battery

Nigel was happy that he had his audio and MIDI back up and running in Reaper and knew the solution to the clock problem. At the end of the session, he was kind enough to leave me this nice review:

Review: ‘…sorted ALL my issues … in one 60 min session!’
Categories: ,
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Laura Forrest-Hay profile picture
Laura Forrest-Hay
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Paul reinstalled all my lost sample libraries, streamlined the storage on my computer so it works faster and fixed my corrupted disk. it took us a couple of sessions and he was friendly and patient throughout. He never made me feel stupid and never over-explained stuff I already knew - in fact he boosted my confidence. Would highly recommend. I've put him on speed dial!
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MrMattkitt profile picture
MrMattkitt
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Paul was brilliant, listened to the issues I had on Cubase and my home studio, worked methodically through potential problems and sorted everything. Amazing service, down to earth and explained everything so I could understand. I am a very happy song writer once again thanks to Paul! Will be using Paul again in the future and highly recommend. Thanks Paul.
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Ciarán Hanna profile picture
Ciarán Hanna
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Honestly, if you're in any way stuck in a creative block because of the gear you have, you've more questions than answers about what the best setup should be for your flow, or even if you have very nuanced problems in your DAW/with your gear, the service Paul provides is second to none. Besides being an extremely nice guy, he knows his stuff and takes the time to understand what you want to get out of each session and makes sure all is good to go! Can't recommend him enough!
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Trudie Brogan profile picture
Trudie Brogan
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Really great service. Paul is so knowledgeable and I learned so much. Totally recommend.
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Cottin Ulysse profile picture
Cottin Ulysse
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Paul was fantastic, he solved my problem in less than 30mn, and he is a lovely guy. I really recommend him.
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Justin Bikram profile picture
Justin Bikram
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Paul provided as stellar service, worth every penny. I came to him with a genuine issue that was affecting my Logic Pro 11 album project regarding drums and midi maps and he solved my problem most efficiently. He was patient, courteous, quick thinking and highly knowledgeable. I will certainly consider using the service again and thoroughly recommend Audio Support - Thank you Paul - you are a star :)
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josh fulford profile picture
josh fulford
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Working in Reaper. Super knowledgeable, friendly, speaks in easy to understand terms. Paul is helping us DAW newbies get in the game. Paul got my lost plugin files working again as well as showed me how to find missing wave files for projects that were loading incorrectly. Keep this man on speed dial.
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Richard Grant profile picture
Richard Grant
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Paul fixed in around half an hour some midi keyboard/controller problems I have been trying to solve but have had to live with for around two years! He is very knowledgeable and patient and the Any Desk link worked perfectly. I wish I had found his website sooner and wouldn't hesitate to call on his services again. Rick Grant
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Paul B profile picture
Paul B
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Paul was excellent in helping me diagnose and resolve a problem I had on Logic Pro 12 file issues
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William Schrul profile picture
William Schrul
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Paul really helped get my Cubase up and running again. He really knows his stuff, and I'll definitely look him up again when I'm stuck. Thanks!!!

No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.