This week I connected with a client for two remote support sessions to fix about 50 broken Cubase 5 projects which he had on his PC.

The main problem was that my client hadn’t been careful about where he created his new project folders. Some of his folder paths now looked like this:

PC/users/client/documents/cubase projects/audio/audio/audio/audio/audio/audio

To fix the projects, I had to individually open each project and manually re-set the location of the project’s Audio folder. Then I used the Export as Backup feature of Cubase 5 to create new versions of the projects, which I saved into a new archived folder.

Once I had created tidy versions of all the projects, I cleaned up all the old versions by moving them to my clients’ backup drive. I didn’t want to delete the audio files yet, just in case I’d missed anything in the clean-up process.

The whole process took two hours and at the end my client was very happy that he could now access all his old Cubase songs without error messages.

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No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.

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