“DAW hangs indefinitely during the 'Loading VST3 plug-ins' phase of startup.”
Hi Paul. After installing the Seventh Heaven reverb plug-in from LiquidSonics my Cubase Elements 10 software no longer loads. It gets to a screen that says ‘Loading VST3 plug-ins’ and then freezes. I have to shut down my PC. Can you help? – Tony
I received the above message from a client and we arranged a remote support session for later that day. I called Tony via WhatsApp voice chat and we used AnyDesk so that I could see his screen and take control of his PC.
After spending a bit of time checking over Tony’s system, I found that the problem was with the licensing portion of the Seventh Heaven plug-in. As the VST3 plug-in is loaded within Cubase it should trigger the iLok License Manager app to open and allow the user to register the software with an activation code provided on purchase.
For some reason iLok was not opening as it should, so I manually downloaded an updated version of the iLok software and helped Tony set up his user account on iLok.com. We opened the iLok license manager on his PC and signed in with his iLok account. We then used the activation code to register a license for Seventh Heaven on his PC.
After everything was sorted with the license we reopened Cubase and Tony was pleased to see that Cubase now loaded without issue. We tested Seventh Heaven was working by loading it as an insert plug-in in one of Tony’s songs.
We spent the remainder of the hour’s booking having a look over Tony’s filing system for his Cubase projects and I made some recommendations on how he could move his projects to free up disk space whilst avoiding missing audio file errors. At the end of the session Tony was kind enough to leave me this nice review:
“Very efficient and professional service! Cubase problems were dealt with patiently and Paul took time to explain what was going on. I would recommend his services to anyone.”
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Paul reinstalled all my lost sample libraries, streamlined the storage on my computer so it works faster and fixed my corrupted disk. it took us a couple of sessions and he was friendly and patient throughout. He never made me feel stupid and never over-explained stuff I already knew - in fact he boosted my confidence. Would highly recommend. I've put him on speed dial!
MrMattkitt
2026-04-16
Trustindex verifies that the original source of the review is Google.
Paul was brilliant, listened to the issues I had on Cubase and my home studio, worked methodically through potential problems and sorted everything. Amazing service, down to earth and explained everything so I
could understand. I am a very happy song writer once again thanks to Paul! Will be using Paul again in the future and highly recommend. Thanks Paul.
Ciarán Hanna
2026-04-09
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Honestly, if you're in any way stuck in a creative block because of the gear you have, you've more questions than answers about what the best setup should be for your flow, or even if you have very nuanced problems in your DAW/with your gear, the service Paul provides is second to none. Besides being an extremely nice guy, he knows his stuff and takes the time to understand what you want to get out of each session and makes sure all is good to go! Can't recommend him enough!
Trudie Brogan
2026-03-16
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Really great service. Paul is so knowledgeable and I learned so much. Totally recommend.
Cottin Ulysse
2026-03-06
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Paul was fantastic, he solved my problem in less than 30mn, and he is a lovely guy. I really recommend him.
Justin Bikram
2026-02-27
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Paul provided as stellar service, worth every penny. I came to him with a genuine issue that was affecting my Logic Pro 11 album project regarding drums and midi maps and he solved my problem most efficiently. He was patient, courteous, quick thinking and highly knowledgeable. I will certainly consider using the service again and thoroughly recommend Audio Support -
Thank you Paul - you are a star :)
josh fulford
2026-02-25
Trustindex verifies that the original source of the review is Google.
Working in Reaper.
Super knowledgeable, friendly, speaks in easy to understand terms.
Paul is helping us DAW newbies get in the game. Paul got my lost plugin files working again as well as showed me how to find missing wave files for projects that were loading incorrectly. Keep this man on speed dial.
Richard Grant
2026-02-23
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Paul fixed in around half an hour some midi keyboard/controller problems I have been trying to solve but have had to live with for around two years! He is very knowledgeable and patient and the Any Desk link worked perfectly. I wish I had found his website sooner and wouldn't hesitate to call on his services again.
Rick Grant
Paul B
2026-02-23
Trustindex verifies that the original source of the review is Google.
Paul was excellent in helping me diagnose and resolve a problem I had on Logic Pro 12 file issues
William Schrul
2026-02-20
Trustindex verifies that the original source of the review is Google.
Paul really helped get my Cubase up and running again. He really knows his stuff, and I'll definitely look him up again when I'm stuck. Thanks!!!
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