CASE ID: #4126
LOG DATE: DEC 2024

Troubleshooting an Installation of Rigid Audio’s Hiberate VST Plug-in

Panic Index FRUSTRATED
Technical Depth CONFIGURATION
RESOLVED

Target Environment

Windows + VST3 Host

Reported Symptom

“VST3 plug-in installed via 'Pulse' manager was not available for use within the host DAW.”

Consultant’s Assessment

Root Cause / Concept The installer incorrectly placed the plug-in's VST3 file into a user-defined sample library directory, not the standard VST3 system path.
Outcome Plug-in directory manually relocated to the correct VST3 path. Redundant files removed.
Intervention Risk
LOW

Hi Paul. I have a problem with the Hiberate Plug-in which I downloaded via Pulse. Can you help me please? T

This problem was a straightforward one to solve. Once I was connected to J’s PC and did a little investigation, I could see that Pulse had installed Hibernate into T’s custom sample libraries’ location rather than to his VST3 plug-ins folder.

I manually copied Hiberate’s folder to the correct location and cleaned up T’s sample library drive.

T is a composer who regularly books me for remote support sessions to help manage their PC’s music software.

If you have a problem with VST plug-in installations on Windows or any other aspect of music technology and would like to speak to an expert for help please get in touch.

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