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Diagnosing problems with USB hubs

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Connected remotely to a client in Manchester to help with a Cubase setup. Before we were able to get to Cubase the client was having problems with his USB hubs disconnecting. I talked him through the process of testing the hubs in sequence and we identified the particular cable that was at fault. I made a recommendation and he ordered a new cable on Amazon.

Reconnected the next day with my client in Manchester. We put the new cable into the system and were able to launch Cubase and NI Maschine without problems. Looked at how the two work together and how the client would be able to sequence beats in Maschine and record audio in Cubase.

About the Author


I’m the owner and lead technician for Audio Support, a small company based in London, UK that connects remotely with clients worldwide to help them with their music technology issues. I’ve run Audio Support since 2005 and in that time I’ve seen and solved thousands of recording studio problems. 

Outside of Audio Support, I run music workshops at a local school, play bass in a 90s tribute function band and perform modular synth jams with friends on Twitch.

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