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Logic Pro X Support

Remote Assistance from Specialist Technicians

Apple’s Logic Pro X is the most popular Digital Audio Workstation for Macs. Despite its user-friendly layout, huge range of inbuilt sounds and powerful functionality, errors and problems can occur.

Audio Support is a small company based in London, UK that provides remote troubleshooting services for Logic Pro users. The company is led by Paul Andrews, an expert on Logic Pro with over 20 years experience as a sound engineer, teacher and professional troubleshooter.

See below for more details on how Paul and his team remotely support users of Logic Pro all over the world.

Common Logic Pro Problems

Crashes in Logic Pro

Crashes in Logic can occur for lots of reasons. Often the causes are plugins and corrupted preferences.

Find out more about crashes in Logic Pro and how we solve them.

Plug-in Problems

The most common cause of problems in Logic are third-party plug-ins.

Find out more about plug-in problems in Logic Pro.

More Logic Pro Problems

Recent Logic Pro Problems Solved

See More Reports

Recent Reviews

Audio Support
Based on 98 reviews
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Matthew Barley
Matthew Barley
15:00 24 May 24
Paul's teaching experience and tech knowledge make for an excellent combination. Today was a game changer for my project - so many problems solved and important lessons learned.
Robbie Moore
Robbie Moore
13:12 17 May 24
Has helped my numerous times with various Cubase file errors, can’t thank Paul enough
Hina Inayat
Hina Inayat
12:53 16 May 24
Paul took the time to help me with a technical issue to do with my DAW. The support was very thorough and I gained lots of knowledge that has helped me with my music writing. I would recommend Audio Support to anyone.
stuart campbell
stuart campbell
12:09 10 Apr 24
Had a problem with cubase freezing when launchkey mini was connected,Paul fixed it no problem in a very patient and pleasant way despite my stupidity .Will need him again probably. Thanks Paul.
James “Jimbo” Baring
James “Jimbo” Baring
19:14 19 Mar 24
I have been using Paul for several years now and he ALWAYS sorts my issues out. Prompt, Reliable and Friendly. What more could anyone ask for. Highly Recommended.
See All Reviews

How Our Service Works

This is the process you should expect when making a booking for remote technical support:
  • Client makes an enquiry by email or WhatsApp.
  • Audio Support will reply and confirm if we can help.
  • A date and time for the remote support session is arranged.
  • Client makes payment for the first hour of support via PayPal.
  • At the agreed date and time, Audio Support technician connects with the client via voice call and remote desktop.
  • Technician helps the client solve the problem.
  • Email contact after the session to confirm everything is resolved.

The process for making a remote troubleshooting appointment is explained in more detail in this guide for new clients.

Frequently Asked Questions

Answered by Paul Andrews, Head Technician, Audio Support

How much do you charge?

I sell my time in blocks of an hour. My standard rate for a one-hour troubleshooting call is £60. (GBP)

For international clients £60 is around:

  • £60 (UK)
  • $75 (USD)
  • €70 (EURO)

For on-site support please email me with your requirements.

How do you connect to my computer?

My preferred remote desktop software is Anydesk. More info about Anydesk here.

Can I book a session for less time than an hour?

One-hour bookings as a minimum, sorry.

I’ve been doing technical support for music equipment as a job for nearly 20 years and have tried various methods of pricing my services.

Since I’ve switched to mainly remote support sessions online I’ve found that pre-arranged one-hour bookings is the most effective format in terms of offering a fair value service to my clients and allowing me to keep the business sustainable.

What if you solve my problem in less than an hour?

When you book me for an hour then I block that whole hour in my diary to work for you. With troubleshooting work it’s almost impossible to know how long a solution will take to find. If I can resolve your immediate problems quickly then we can use the rest of the hour to look at other errors, optimise your music system or have a conversation on how you can develop your music. I can show you what caused the problem in your system and teach you how to solve it for yourself in the future.

Once you’ve made a booking and we speak on the phone hopefully you’ll see that my specialism is not just solving technical problems but being a patient, friendly guy who cares about taking time to help his clients get the best out of their music systems.

What if you can’t solve my problem in an hour?

This is a reasonable question when you book someone to take on troubleshooting work and the solution is unknown to either party.

The answer will vary depending on the situation but my guarantee is that by the end of your Audio Support booking you will either have the problem solved or have a road-map to the solution.

For example:

  • If an item needs replacing (eg a broken cable) I will help you find the right one to order online
  • If it’s a hardware failure that needs a workshop visit I will help you arrange that
  • If emails need to be written to a company’s support team I will help you write them in the correct technical language
  • If another Audio Support session is required, I will be able to give you a quote for the steps that need to be taken and how much that will cost
Can you come to my home/studio?

If your home/studio is in London or pretty much anywhere in the UK then no problem. Just email me with your requirements and we’ll work something out.

When are you available?

I keep my free/busy calendar online. Please have a look here to get an idea of my availability on a certain day.

My normal working hours are 10am to 7pm weekdays. My preferred time for remote bookings are at the start or end of the working day. My preferred time for on site visits in London are 10.30am start on weekdays.

I can accommodate other times on request.

I’ve made a guide for clients that explains my booking process for remote sessions.

I’m an IT Network manager trying to install Cubase on a School network. Can you help?

Yes. I’ve written a page about this here.

Can you help with something not listed on the services on your site?

As long as its to do with music technology I probably can. Send me a message and I’ll let you know.

I’m not in the UK. Can you still help me?

Yes. I’ve made a page with information for international clients.

English is the language for support sessions.

Get in Touch