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Music Software Support

Remote and on-site technical support available for any music software

Audio Support is a small technical support and tuition company led by experienced music technology expert Paul Andrews. Operating since 2005 we can help you with any aspect of music or audio recording technology. Audio Support are experts in Digital Audio Workstations (DAW), plug-ins and hardware, offering remote technical support for music software.

Digital Audio Workstations

We are experts in the installation, setup and usage of any Digital Audio Workstation. The products we most commonly encounter are Logic Pro X (Apple), Cubase (Steinberg) and Pro Tools (Avid). We can also support other music software such as Ableton Live, Reason, Sibelius, Digital Performer, Studio One, Bandlab and FL Studio.


As experienced music technology experts, we can help with the installation, licensing and setup of AU, VST or AAX format plugins. The plug-in developers we encounter most often are Native Instruments, Spitfire Audio, Universal Audio and Waves. We can help with any effects and mastering plugins, for example those made by FabFilter, Soundtoys or Izotope. We can also help with soft synths such as Roland Cloud, Nexus or Arturia. A common service we provide is helping our clients manage their sampler and rompler sample libraries. This is important when using large data libraries such as those used by Kontakt, Play, Engine and Sine.


We also offer support for hardware products such as audio interfaces, mixing desks, hardware synths and effects units.

Audio interfaces manufacturers we commonly support include Focusrite, Universal Audio Apollo, Audient, Behringer, MOTU, RME, Roland, SSL, Steinberg and Yamaha. We can install the driver software needed to get these devices working within your DAW and configure them to reduce latency and get the best results from your equipment.

We can also help with audio, MIDI and USB connections needed to connect external synthesisers, drum machines and effects to your music system. Roland, Yamaha, Korg, Moog, Arturia, Novation, Behringer, Eventide, Waldorf, Lexicon and TC Electronic are typical manufacturers we work with, but we can support any hardware of any age from any company. We can support with licensing, firmware and setup and use of software editors.

What our clients say

Audio Support
Based on 95 reviews
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stuart campbell
stuart campbell
12:09 10 Apr 24
Had a problem with cubase freezing when launchkey mini was connected,Paul fixed it no problem in a very patient and pleasant way despite my stupidity .Will need him again probably. Thanks Paul.
James “Jimbo” Baring
James “Jimbo” Baring
19:14 19 Mar 24
I have been using Paul for several years now and he ALWAYS sorts my issues out. Prompt, Reliable and Friendly. What more could anyone ask for. Highly Recommended.
Charles Linley
Charles Linley
17:40 12 Mar 24
Audio Support solved every issue I had and found a time to help me extremely quickly, at very short notice. Paul was incredibly nice and it couldn’t have been a more helpful quick and thorough experience. It was exactly what I needed. Very relieved to have everything back running well again!
Alan Harris
Alan Harris
12:04 01 Mar 24
Paul sorted my Yamaha MX88 connecting to Cubase. All MIDI now working perfectly. Life saver. Great work. Thanks.
Steve Dann
Steve Dann
17:01 27 Feb 24
Paul from Audio Support was extremely helpful and supportive in solving a problem we were having with exporting individual stem tracks from Cubase. He was able to resolve the issue remotely, whilst providing some really helpful tips to enable us to problem solve any similar issues we may have in the future. I would have no hesitation in using Audio Support again.
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