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Music Software Support

Remote and on-site technical support available for any music software

Audio Support is a small technical support and tuition company led by experienced music technology expert Paul Andrews. Operating since 2005 we can help you with any aspect of music or audio recording technology. Audio Support are experts in Digital Audio Workstations (DAW), plug-ins and hardware, offering remote technical support for music software.

Digital Audio Workstations

We are experts in the installation, setup and usage of any Digital Audio Workstation. The products we most commonly encounter are Logic Pro X (Apple), Cubase (Steinberg) and Pro Tools (Avid). We can also support other music software such as Ableton Live, Reason, Sibelius, Digital Performer, Studio One, Bandlab and FL Studio.

Plug-ins

As experienced music technology experts, we can help with the installation, licensing and setup of AU, VST or AAX format plugins. The plug-in developers we encounter most often are Native Instruments, Spitfire Audio, Universal Audio and Waves. We can help with any effects and mastering plugins, for example those made by FabFilter, Soundtoys or Izotope. We can also help with soft synths such as Roland Cloud, Nexus or Arturia. A common service we provide is helping our clients manage their sampler and rompler sample libraries. This is important when using large data libraries such as those used by Kontakt, Play, Engine and Sine.

Hardware

We also offer support for hardware products such as audio interfaces, mixing desks, hardware synths and effects units.

Audio interfaces manufacturers we commonly support include Focusrite, Universal Audio Apollo, Audient, Behringer, MOTU, RME, Roland, SSL, Steinberg and Yamaha. We can install the driver software needed to get these devices working within your DAW and configure them to reduce latency and get the best results from your equipment.

We can also help with audio, MIDI and USB connections needed to connect external synthesisers, drum machines and effects to your music system. Roland, Yamaha, Korg, Moog, Arturia, Novation, Behringer, Eventide, Waldorf, Lexicon and TC Electronic are typical manufacturers we work with, but we can support any hardware of any age from any company. We can support with licensing, firmware and setup and use of software editors.


What our clients say

Audio Support
5.0
Based on 90 reviews
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Paul Stefanowicz
Paul Stefanowicz
11:26 10 Feb 24
Paul,Thank you for sorting my problem. Very professional and punctual.Quick reponses. Quick work. Worth the money.
jimmm27
jimmm27
11:10 07 Feb 24
Paul initially had some knowledge of my Apollo Solo usb interface but when he worked with it over Any Desk he managed to grasp things instantly once he started with the software eg. hiding unwanted plugins/making space on my computer so installation could be successful. He knew which files to trash and which to keep. It might be the case that there will be other people out there struggling with Apollo interfaces installation and plugin management. Paul's the man to sort it out for you. He seemed to find solutions instantly. He saw straight through the muddle. I feel I can trust Paul with my system given that I have limited knowledge of computers and that i don't necessarily know what's going on. Five stars all the way. What a relief! I'll definitely be using Paul again.
Charlie Tyrrell Smith (Live)
Charlie Tyrrell Smith (Live)
14:32 22 Jan 24
Paul was so helpful and patient! I've been struggling with a pitch bending issue with my midi keyboard in Logic Pro X for months and no matter how hard I tried, the issue was never resolved. I came across Audio Support and got in contact with Paul within minutes on the phone. He was such a nice guy and was immediately looking forward to jumping in and getting to the bottom of what the issue was. I shared my screen with him, and we spent the next hour troubleshooting what could be causing the pitch to be bending by itself. He eventually found the problem and fixed the issue for me. What a legend! - Highly recommend his services for any issue relating to your studio setup.
Vivien Marsh
Vivien Marsh
12:25 21 Jan 24
Paul is excellent. He's clear, friendly and resourceful, and doesn't waste time telling you things you don't need. He listened, learned about my requirements and very quickly solved my problems, leaving me with a sound basis for future work. I will definitely use him again.
Joseph White
Joseph White
12:30 29 Dec 23
Paul seemed to be able to get me the exact result I wanted - very clear and precise communication.
Fergal Joseph O'Neill
Fergal Joseph O'Neill
15:21 21 Dec 23
Excellent Service !! I couldn't connect my Zoom R24 to Cubase which was very frustrating until I came to Audio Support for help. Not only did Paul manage to solve the problem but he was able to offer really great advice on how to use Cubase with my iPad so I can record with my synth apps. Just great, thanks Paul !!
t
t
17:33 11 Dec 23
Superb. Three hours of complicated set-up, Paul was stumped at most for five seconds. Skills!
Domonic Jackson
Domonic Jackson
11:03 10 Dec 23
Logic pro X kept crashing (system overload, disk too slow) every time it reached a certain point in the session. After doing everything i could on my end i came to the conclusion my 2015 macbook pro needed an upgrade. I decided to go for the Mac Mini M2 Pro 2023 and still had the same issue!(As you can imagine i was a broken man)Paul is an absolute god send! Efficient and knows his stuff well. I will definitely be using his services again.
Derrick Brown
Derrick Brown
17:22 09 Oct 23
Hello I'm a musician and songwriter with a studio that had developed a few problems now having to be rebuilt and updated with new software and connecting to hardware then to the main software programme. I was very lucky to come across Paul in an advert on the Internet. This was the best decision I had made after spending a long time in finding someone who could help me to achieve my goal. I contacted Paul and spoke to him about what I needed help with then booked my first session with him and within an hour the studio started to function with the help of Paul after that I booked more sessions and extended the time of the session and now at that point and stage of being able to record tracks. I would highly recommend him to anyone who is serious about making music. Paul is very knowledgeable not just only in software but also in music. I found an excellent service and some one who could teach me more about my studio.
Dan Shea
Dan Shea
16:34 04 Oct 23
Paul was excellent, fixed my issue in no time at all and provided alot of technical knowledge and advice. Having spent entire evenings on the issue, he resolved it in minutes. I'll be using him again!
keith jenkins
keith jenkins
14:11 28 Sep 23
Paul went well beyond what I was expecting in his want to solve my logic problems that turned out to be complicated to say the least.His ability to know how to fix problems was great for me, knowing I'd finally met someone who really knew the technical side of Logic. I'll be straight back to him if I have problems again, and would have no problem recommending him for anything Logic.I couldn't thank him enough!
Ben Allison
Ben Allison
10:07 13 Sep 23
I thought it would be an impossible task getting my Cubase working again. There were so many things wrong with how I had set it up in the past but Paul managed to sort it out very quickly. He was great and lovely to chat to and was explaining what he was doing as he went. I cannot recommend him enough. If you aren't sure what's wrong, he'll find the problem.
Tony Davies
Tony Davies
10:35 27 Aug 23
I had an issue with my mackie controllers and Cubase and Paul was able to immediately identify my issue and resolve it perfectly. He then kindly spent the rest of the time showing me some brilliant tips and tricks that he thought I would find helpful. Outstanding help from someone who comes across genuinely interested in helping you out. Cannot recommend enough and will definitely utilise his vast knowledge in the future. Thank you so very much.Stephen
Vato Homeslice
Vato Homeslice
15:07 07 Jun 23
I use Logic Pro X, and had some issues with files corrupting, Flex time, going haywire, etc. I first tried calling local music studios around my area, but then found Paul's website. HIGHLY recommend. He did remote assistance (it's like your computer gets possessed by a smarted person), helped clean up my workflow and figure out what I was doing wrong. It was super easy, and I like how clearly he posts his schedule & availability.
Phoenix Keating
Phoenix Keating
18:40 02 Jun 23
Paul was patient and lovely to work with. He was a huge help in dealing with and resolving my issues with great care and skill. Thank you Paul!
Victor Van Vugt
Victor Van Vugt
05:16 20 May 23
Paul was fantastic. Got straight back to me when I was in an emergency and was systematic, thorough and found the problem which was hidden deep within my system. Great job.
Paul Cook
Paul Cook
14:03 18 Apr 23
Such excellent service. Technical knowledge and a friendly manner don't always go hand in hand but Paul has both in abundance.Practical help, great problem solving skills and he never makes me feel bad even when I trip over my own ignorance. I cannot recommend him highly enough.
Maestro 'TheBaker'
Maestro 'TheBaker'
14:35 27 Jan 23
I contacted Paul just before i was supposed to leave for tour. I had spoken to almost every producer i know about this issue (i've been working professionally in music for over 10 years)!He sat down with me over zoom and explained things in a way that i could understand. Honestly cant thank him enough, he has a wealth of knowledge and understanding, i recommend to anyone and everyone. Thanks again Paul! I'll be screaming your name to all my producer friends. All the best!
Chris Pascoe
Chris Pascoe
15:28 14 Dec 22
I had been having problems with my music software and soundcard conflicting with my Mac, just started out of nowhere, machine kept on shutting down, then starting up again, the designated support was awful, and I was getting nowhere, I found Paul's website, got a reply to my message within 20 mins, and we arranged an online session for the next day, any and all problems were fixed, this man is brilliant, he listens and talks in a very normal, unlike computer geek way, and explains just what is going on.............at last I have found a go to guy......thanks mate
Scott Yahney
Scott Yahney
20:09 22 Nov 22
Incredibly Efficient, knowledgable, Patient, Skilled , & gets the job done with flying color's ...thats "Paul Andrews".I had massive problem with logic pro & he fixed it..PAUL IS THE MAN !!!!!!& A GREAT GUY TOO !!THANKS MATE !!
Hugh Wilkinson
Hugh Wilkinson
10:16 21 Sep 22
Paul sorted my Logic issue out in under an hour with time to spare for extra fixes.Highly recommended.
James Thomas
James Thomas
10:42 26 Aug 22
I contacted Paul after months of trying to fix a problem by myself using advice from online forums. Nothing seemed to work. The problem was my DAW was simply unable to set the sample rate which I wanted and then the audio would crash and I couldn't hear anything. I set up an appointment with Paul and after 30 minutes the problem was fixed! He definitely knows what he is doing and I'm so happy I gave in and spent a little money to fix an issue which otherwise would not have been resolved. It also helps that Paul is a really friendly guy. I highly recommend.Thanks Paul!
Steve Brown
Steve Brown
12:40 17 Mar 22
No need for any more software related nervous breakdowns. I use Digital Performer and none of the plug ins from old projects were loading. Everyone I had asked for advice either ran a mile at the mention of DP or, like the usually helpful MOTU support, drew a blank. Paul was dogged in his tracking of problem source. Really put himself out and saved me from deadline disaster. Recommended without hesitation.
Nick Tyson
Nick Tyson
11:01 17 Mar 22
Paul's a great guy, really helpful and friendly, was able to explain everything at my (non-techie) level. Sorted issues I would never have been able to correct on my own. Will definitely use again when needed. Many thanks! Nick
Anna Viney
Anna Viney
16:22 11 Mar 22
Paul was super helpful. We covered more in an hour than I have for weeks through email support from product companies. Really grateful to him for helping me through this technical challenge.
Simon TC
Simon TC
16:50 30 Jan 22
My DAW/Interface problem turned out to be deeper and more complex than either myself or Paul first thought. However his determination, patience and generosity of spirit never wavered. His technical expertise is second to none, but that's a given; it was his attitude, calmness and intelligent problem-solving that really impressed me. I recommend Paul unreservedly.
Robert O'sullivan
Robert O'sullivan
20:09 25 Nov 20
Paul did a great job installing 'Reason' on my computer. He dealt with the issues that we faced so smoothly, he's an absolute professional.
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