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Connecting External Hardware to Logic Pro

Conflict between Logic Pro and external device

Expert Help for Logic Pro Users

There are many ways to incorporate external hardware into a Logic Pro setup and studio setups can get quite complicated. Sometimes gear doesn’t work as expected.

Audio Support offers a service to help Logic Pro users who are experiencing issues with their external hardware and need expert help. In a remote support session one of our friendly and experienced technicians can connect to your Mac to diagnose and resolve problems.

We have extensive experience installing, configuring and troubleshooting other studio equipment such as:

  • Synthesizers
  • Drum machines
  • Compressors
  • Reverbs
  • Other effects boxes
  • Analog mixers
  • Digital mixers
  • Modular

To help Logic Pro users with their external hardware we are experts in:

  • Logic’s audio configuration
  • Logic’s Environment page
  • OSX’s Audio and MIDI setup
  • Third-party apps
  • Audio interfaces and physical cabling
  • MIDI interfaces and physical cabling
  • Routing audio between software apps

Audio Support has been providing assistance to Logic Pro users since 2005. We offer support for equipment from:

  • Roland
  • Korg
  • Yamaha
  • Moog
  • Sequential
  • Akai
  • Behringer
  • Eventide
  • Eurorack

Or any other music technology manufacturer.

Recent work involving external hardware and Logic Pro

M-Audio Keystation 88 II not sending MIDI to Logic Pro – Solved

I received a message from a producer who was having trouble with his M-Audio Keyboard not connecting…

Problems setting up an SPL Transient Designer as an I/O effect in Logic Pro – Solved

Hi Audio Support. I’m trying to set up my SPL Transient Designer hardware unit to use as an ef…

AKAI MPK249 Pitch wheel problem fixed

Connected remotely with a client preparing for an upcoming gig. Last month I had helped him work out…

Logic Pro solo function not working with an analogue summing mixer

Connected remotely with a client in Spain who was having trouble integrating an analogue summing mix…

Diagnosing problems with USB hubs

Connected remotely to a client in Manchester to help with a Cubase setup. Before we were able to get…

Diagnosing noise problems with Yamaha FX550 effects box

Visited Central London to spend the day with my client who was having problems with his Yamaha FX550…

How Our Service Works

This is the process you should expect when making a booking for remote technical support:
  • Client makes an enquiry by email or WhatsApp.
  • Audio Support will reply and confirm if we can help.
  • A date and time for the remote support session is arranged.
  • Client makes payment for the first hour of support via PayPal.
  • At the agreed date and time, Audio Support technician connects with the client via voice call and remote desktop.
  • Technician helps the client solve the problem.
  • Email contact after the session to confirm everything is resolved.

The process for making a remote troubleshooting appointment is explained in more detail in this guide for new clients.


Our standard rate for an hour of remote support is

  • £60 (UK)
  • $75 (USD)
  • €70 (EURO)


For answers to common questions about our remote support service such as ‘what happens if you solve my problem in less than an hour?‘ or ‘what if you can’t solve my problem?‘ please visit our FAQ page.

Get in Touch

More Logic Problems

Logic Pro Crashes

Crashes in Logic Pro can occur for many reasons. We find plugins, audio interfaces and file path errors are the usual cause of crashes.

Find out more.

Logic Pro Plugins

Plugins are the most common cause of crashes and error messages in Logic.

Find out more

Logic Pro Audio Interfaces

Sample rate errors and glitchy playback are usually resolved by looking at your audio interface.

Find out more.

Connecting External Hardware with Logic Pro

We have extensive experience installing, configuring and troubleshooting other studio equipment such as synthesizers, effects boxes and mixers to run smoothly with Logic. Find out more.

Logic Pro's control Surface setup window

If your control surface isn’t behaving correctly, this is usually down to configuration in Logic’s Control Surface Setup or other MIDI in your system.  Find out more.

Logic Pro Sample Library Management

We can help free up space and improve performance on your Mac by moving your large sample libraries to external hard drives and then configuring your sampler plugins to recognise the new library locations. Find out more.

Logic Pro Files Not Found

We can restore Logic projects which are opening with missing file errors. Find out more.

Logic Pro System migration

Apple’s migration assistant is great for moving your user data to a new Mac, but often does not work well with pro-level music software and plugins. Find out more.

Macs and MIDI Routing

Logic Pro has very powerful MIDI routing and processing capabilities, which can cause problems when they are misconfigured. Find out more.

Noisy Fans on MacBooks

This is a common issue on Intel (2021 and earlier) MacBooks. The causes of the fan noises can vary, but there are steps we can take to reduce the noise. Find out more.


Audio Support
Based on 95 reviews
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stuart campbell
stuart campbell
12:09 10 Apr 24
Had a problem with cubase freezing when launchkey mini was connected,Paul fixed it no problem in a very patient and pleasant way despite my stupidity .Will need him again probably. Thanks Paul.
James “Jimbo” Baring
James “Jimbo” Baring
19:14 19 Mar 24
I have been using Paul for several years now and he ALWAYS sorts my issues out. Prompt, Reliable and Friendly. What more could anyone ask for. Highly Recommended.
Charles Linley
Charles Linley
17:40 12 Mar 24
Audio Support solved every issue I had and found a time to help me extremely quickly, at very short notice. Paul was incredibly nice and it couldn’t have been a more helpful quick and thorough experience. It was exactly what I needed. Very relieved to have everything back running well again!
Alan Harris
Alan Harris
12:04 01 Mar 24
Paul sorted my Yamaha MX88 connecting to Cubase. All MIDI now working perfectly. Life saver. Great work. Thanks.
Steve Dann
Steve Dann
17:01 27 Feb 24
Paul from Audio Support was extremely helpful and supportive in solving a problem we were having with exporting individual stem tracks from Cubase. He was able to resolve the issue remotely, whilst providing some really helpful tips to enable us to problem solve any similar issues we may have in the future. I would have no hesitation in using Audio Support again.
See All Reviews