Last week, I connected with a client to help work out why he was experiencing problems with slow loading Kontakt instruments.
During that session, I diagnosed that the slow transfer rates of certain SSD drives in his system were the cause of the issue. I showed my client an Amazon link to the right type of drive he needed to buy and we arranged to reconnect once the new drive arrived.
This week we reconnected and I helped my client with the next stage of the process. We spent the time in our remote support session:
- Connected the new SSD to the Mac
 - Ran Disk Utility and formatted to APFS
 - Copied sample library files from current SSD to new
 - Used Native Access to set the new library locations for Native Instruments products
 - Used Spitfire Audio App to set the library locations for Spitfire products
 - Used Toontrack Product Manager to set the library locations for Superior Drummer 3
 - Tested the new library locations were working by opening instruments in Logic Pro
 

During the testing process, I also found an error with the Evolve Mutations 2 library. I had actually encountered and solved this error before for another client:
After final testing, we were pleased to confirm that all of my client’s Logic projects now opened about 10 times quicker than before.
If you are experiencing similar problems with Logic Pro or Kontakt and would like to book assistance please get in touch.
Recent Reviews
Let’s Get Your System Running Smoothly.
No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.
I usually reply to enquiries within a few hours during UK weekday daytime.
Once you make an enquiry, I’ll read it personally and reply with initial advice or a link to book a remote session if needed.
For booked sessions, you’ll receive a secure AnyDesk link and we’ll talk via WhatsApp or voice chat. Sessions last up to an hour — long enough to diagnose the cause and apply a practical fix.
Make an Enquiry
I’ll reply personally as soon as I can — usually within a few hours during UK daytime.
Book Your Session Securely Online
You can book your Audio Support session instantly using the secure form below.
Choose a time that suits you — I’ll confirm by email and send remote-access details before your appointment.

Outside the UK? Use the Timezone icon to book in your local time.
- 💳 Session fee: £90 per hour (UK Pound Sterling)
 - ⏱️ Availability: Usually within 1–2 days.
 - 🗓️ Duration: Each session lasts one hour.
 - 🔁 Rescheduling: Sessions can be moved up to 24 hours in advance.
 - 🔒 Security: Remote access is one-time only and closes automatically when the session ends.
 - 🌍 Timezone: Default times shown are UK (GMT/BST). Use the timezone Icon to set to your local time
 
You don’t have to keep guessing what’s wrong — I’ll help you find the cause and fix it, so you can get back to making music.
More Case Studies
Recent problems solved for real clients.
Zero-Latency Mic Effects and High-Quality Music Sharing in Zoom
3 November 2025
Client’s Question
How can I use Ableton effects on my mic in Zoom without latency?
Session Result
Low-latency effects achieved, high-quality music shared in Zoom, virtual routing successful.
Read Full Case Study Report: Zero-Latency Mic Effects and High-Quality Music Sharing in ZoomThe Hidden Cost of Too Much Vocal Compression in Pro Tools
3 November 2025
Client’s Question
Why is my piano track bleeding onto my vocal mic in Pro Tools?
Session Result
Headphone bleed eliminated, compression optimised, costly hardware upgrade avoided.
Read Full Case Study Report: The Hidden Cost of Too Much Vocal Compression in Pro ToolsControlling Microphone Bleed in a Silent Disco Setup
3 November 2025
Client’s Question
How do I stop my headset mic picking up background noise during a group breathwork session?
Session Result
Microphone bleed eliminated, vocal effects added, system optimised.
Read Full Case Study Report: Controlling Microphone Bleed in a Silent Disco SetupConfiguring TotalMix for Voice Recording in Ableton Live
3 November 2025
Client’s Question
How do I use TotalMix FX to monitor my mic without latency in Ableton?
Session Result
TotalMix configured, zero-latency monitoring achieved, workflow simplified.
Read Full Case Study Report: Configuring TotalMix for Voice Recording in Ableton Live