Focusrite Support

Independent Help for Audio Interface Users

Focusrite interfaces are popular for a reason—great sound, simple software, and flexible I/O. But when drivers, clocking, or routing misbehave, your creative flow grinds to a halt.

Paul Andrews is a provider of expert music technology support

I’m Paul from Audio Support. I provide one-to-one remote troubleshooting for Focusrite hardware and software, including Scarlett, Clarett, Vocaster and legacy ranges. I diagnose issues across the whole chain— drivers, Focusrite Control, routing between apps, DAW I/O, USB power, and operating system permissions—so everything works together reliably.

While Focusrite’s official resources are useful for downloads and documentation, I go further: hands-on remote diagnosis and setup, tailored to your Mac or PC, your DAW, and your studio wiring. The goal is simple: clean, low-latency audio in and out, every time.

Need help inside your DAW? I also provide support for Logic Pro, Cubase, Ableton Live and other music technology with online booking.

Audio Support is an independent service for Focusrite users and is not affiliated with Focusrite Audio Engineering Ltd.

BOOK A LIVE SESSION WITH A FOCUSRITE EXPERT

How Remote Support Works

1. Make an Enquiry

Explain your music technology issues and Paul will confirm if he can help.

2. Book a Session

Select a date and time and make payment via Simplybook.

3. Remotely Connect

Paul will work with you live to answer questions and solve problems.

Recent Problems Solved

Real client’s stories from the case study archive

Mono Microphone Only in Left Speaker Fix in Logic Pro

14 December 2025

Client’s Question

Why is my mono mic input only coming out of the left speaker in Logic Pro?

Session Result

Mono input successfully centred by changing Logic Pro track format from Stereo to Mono.

Read Full Case Study Report

Focusrite Missing MIDI Notes in Cubase: A Driver Reinstall Fix

25 November 2025

Client’s Question

Why are my Cubase MIDI notes missing with my Focusrite interface?

Session Result

Full polyphony restored after Focusrite driver reinstallation.

Read Full Case Study Report

Fixing Fuzzy High Notes for a Twitch/YouTube Singer

25 November 2025

Client’s Question

Why do I get fuzzy sound in my microphone when I sing high notes?

Session Result

Microphone distortion eliminated; clean, professional vocal chain configured in OBS.

Read Full Case Study Report

Recent Reviews

Let’s Get Your System Running Smoothly.

No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.

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