Universal Audio Support

Independent Expert Help for Apollo, Volt & UAD Plug-Ins

Universal Audio interfaces and plug-ins are trusted in professional studios — but driver conflicts, firmware updates or DAW integration issues can still derail a session.

Paul Andrews is a provider of expert music technology support

I’m Paul Andrews from Audio Support, an independent Universal Audio specialist. I help musicians and producers fix Apollo/Volt connection & configuration, Console routing, UAD plug-in authorisation, buffer/latency and LUNA integration — all via secure remote sessions.

While Universal Audio’s official support focuses on accounts and hardware registration, I go further by diagnosing your whole recording environment. From Thunderbolt driver settings to DAW I/O and session templates, I ensure your system works as one stable, creative tool across macOS and Windows.

Whether you use Mac or PC, Logic Pro, Cubase, Ableton Live or Pro Tools, I can help you solve connection issues, optimise buffer settings, and restore smooth performance with your Apollo, Volt or LUNA setup.

Audio Support is an independent service for Universal Audio users and is not affiliated with Universal Audio Inc.

Book a Live Session with a Universal Audio Expert

How Remote Support Works

1. Make an Enquiry

Explain your music technology issues and Paul will confirm if he can help.

2. Book a Session

Select a date and time and make payment via Simplybook.

3. Remotely Connect

Paul will work with you live to answer questions and solve problems.

Recent Problems Solved

Real client’s stories from the case study archive

Universal Audio Apollo Twin: Fixing the Flashing Green Light

12 December 2025

Client’s Question

Why is my Apollo Twin volume knob flashing green and playing no sound?

Session Result

Dim mode deactivated via UAD Console software, restoring full audio output.

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No Sound in Logic Pro from Apollo Twin? Check the UAD Console I/O Matrix

1 June 2025

Client’s Question

Why is my UAD Console showing input activity, but Logic Pro has no sound?

Session Result

We diagnosed that the Console’s I/O Matrix was blank; resetting it to the default configuration instantly restored the audio signal path into Logic Pro.

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The UAD Apollo Twin is Not Showing Up: Allowing macOS System Extensions

1 June 2025

Client’s Question

Why is my UAD Apollo Twin connected but not showing up in Console or Logic Pro?

Session Result

We diagnosed a common macOS security issue and resolved it by granting permission to the Universal Audio system extension in Privacy & Security settings, restoring full functionality.

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Recent Reviews

Let’s Get Your System Running Smoothly.

No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.

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