Hi Paul. I need help with Waves Central 15.3.2. It won’t log me in and I don’t know why. Tyson
Answered by Paul Andrews, Audio Support.
I received the above message from Tyson and we arranged to connect for a remote support session the following day.
Once Tyson and I were speaking on the phone and I was looking at his screen, he showed me the error that was appearing whenever he tried to launch Waves Central:
Sorry, we could not log you in: Make sure you have an internet connection
Solution
Waves Central uses a browser-based log-in system. Once launched the app opens a separate browser window (Chrome, Edge, Firefox etc) for the user to enter their username and password. On PC, the user can select which browser is used to launch web links in Settings – Default Apps.
The problem was that Tyson didn’t have any browser assigned as the default app for web links. I set Chrome as the default for all web content.
The next time we tried to launch Waves Central, it launched Chrome and took us to the Waves’ website.
Tyson entered his Username and Password and when he closed the browser, Waves Central was now logged in.
Tyson thanked me for my help, and I let him know I was around for any similar problems in the future.
If you need help with Waves Central or any other music application on your Mac or PC, please Get in Touch.
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Had a very perplexing problem. Found a work around, He has tremendous knowledge of midi and audio. Was clear with every step of the investigation. I couldn't recommend any higher
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Joe Williams
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Paul was fantastic, can't rate his service enough. After three days lost to Logic crashes I couldn't solve (precious time for make music as this it not my full time gig), I sought his help. I'd booked an hour with him, but having not quite been sure he'd cracked it, he kindly gave me more of his time and expert advice, reassuring me along the way that my system organisation and set-up was good. If you're stuck, he's well worth a shout!
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NSH NSH
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So helpful, solved my issues. Really happy!
Thanks :)
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David James Rosen
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Paul was wonderfully helpful and dialed in a solution to my loading bottlenecks. And from across the pond no less! Highly recommend connecting with him if you've grown tired of searching endless forums and threads for an answer to your very specific audio problem.
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Matt de Bathe
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Paul was really knowledgable and helpful troubleshooting a really niche sound issue within Logic - thoroughly recommended.
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Peter Winchell
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Paul had an amazing amount of patience with a tricky problem, which took two separate sessions to solve. HIs mastery of the Logic system is impressive, and I could not be happier with the results. I will not hesitate to use Paul again (if needed), and recommend him most highly ! ! !
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Tony Solomon
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OMG this Guy.......generous with his expertise, time and professionalism.
I've had studio issues for 5 years that Paul just walked up to and cleaned it up as if it were drawing an egg.
Best recommends on all things DAW, Podcast issues, the whole ball of wax!
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Sunil Auplish
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Very helpful - I went from not being able to use logic at all to using it well in 1 hour!
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Kari Loya
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Incredibly grateful to be able to tap Paul's expertise to resolve a number of technical issues. He'll be my Go-To for tech support going forward with all-things audio production.
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dalton ewart
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It was an absolute pleasure connecting with Paul from Audio support. Communication was excellent and he knew exactly what to do to get the job done. He walked me through every aspect of my setup ensuring all possibilities were explored and by the end of the call, i had a perfectly smooth workflow setup for my studio. Will definitely recommend!!
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