Unsolved — Missing Verberate 2 License in Pro Tools 2025.10

The Client’s Challenge

This case highlights a common scenario in audio support: dealing with brand-new software releases that contain vendor-side licensing or distribution errors.

My client, a Pro Tools user with an active subscription (qualifying him for the Inner Circle rewards), was trying to access the new Acon Digital Verberate 2 plugin, which was included in the October 2025 Pro Tools update (v2025.10).

The problem presented in two stages:

1. Software Update Failure: Avid Link was failing to download the Pro Tools 2025.10 update, showing a persistent “Download Error 2.”
2. Licensing Issue: After manually updating, Verberate 2 would load, but was stuck in Demo Mode, indicating a missing license key or activation.

The client was understandably frustrated, as he had paid for a service that promised immediate access to this new tool.

Part 1: Overcoming the Avid Link Failure

The Problem: The client’s preferred method for updating, Avid Link, was not working. Attempts to log in/out, clear the application cache, and disable antivirus software failed to resolve the “Download Error 2” message. This is a common and reported issue with Avid Link.

The Solution (Workaround): I guided the client to bypass Avid Link completely.

1. We navigated to the client’s Avid Account on the website.
2. We located the “My Products” section.
3. We found the standalone installer file for Pro Tools 2025.10.

Downloading and running the standalone installer resolved the first problem. While the process took significant time (as it also updated his iLok software), the Pro Tools update was successful, validating that the client’s license was active and working for the core DAW.ct, zero-latency monitoring and simplify the physical connections.

Current Status and Next Steps

As an audio support technician, the troubleshooting process confirmed that the issue was not on the client’s end (e.g., failed installation, expired subscription, or iLok error). All available client-side fixes were exhausted.

The Best Possible Action: The only remaining step was to formally alert the vendors to the oversight.

• I helped the client compose a detailed, explanatory email and guided him to the support sections of both Avid and Acon Digital.
• We successfully created a support case with Avid.
• We attempted to create a support case with Acon Digital, but their Zendesk-powered support website repeatedly crashed, indicating a potential spike in support requests or a technical issue on their side as well.

This case is currently Unsolved, pending the delivery of the Verberate 2 redeem code from Avid or Acon Digital. The client was provided with the assurance that all possible steps had been taken and that he would be among the first to receive the fix once the vendors address the mass distribution error.