This case study explores a Pro Tools user’s inability to access their Antares Autotune plugins due to a licensing error. The key to the solution was identifying and removing corrupted CodeMeter licensing software. This post outlines the troubleshooting steps and the ultimate solution provided by… Read More »Anatares Autotune Licensing Problem in Pro Tools- Solved
Hi Paul. I have just bought an Apollo Solo USB audio interface for my Windows laptop. I am having trouble re-installing it. I managed to initially install it successfully and it was working fine, but I started tinkering around with the free plugins that it… Read More »Installing UAD Apollo Solo and hiding unwanted plugins in Cubase
As part of a visit setting up a Cubase system at a client’s studio in Kent, England, I found a problem with a Maschine MKII controller that wouldn’t connect to my client’s Windows PC. This issue took a while to solve and involved an email… Read More »Maschine MKII controller hardware not connecting to Windows – Solved
Connected remotely with a client to help him sort out some problems on his studio Mac. We needed to do a few tidying-up jobs across a number of support sessions to get his Logic system working correctly, but one error which I found interesting was… Read More »Evolve Mutations Sample Library Missing in Kontakt – Solved
Spoke to a composer in West London who was having problems with Logic Pro. This was his process: I connected with the client’s Mac remotely and looked at his Logic project and worked out why this was happening. I explained to the composer that the… Read More »No sound from certain MIDI regions when assigning sounds to Native Instruments Kontakt
Went to see a client in South East London who was having a problem with his Komplete Audio 6 audio interface disconnecting from Ableton Live every time he opened the program. The disconnections were also occurring randomly during his Ableton sessions. My client was working… Read More »Native Instruments’ Komplete Audio 6 audio interface disconnecting
Connected with a Logic client in the West of England who had bought a batch of Spitfire and Toontrack plugins online and wanted help installing them in custom locations on his Mac. Also showed the client how to create Track Presets in Logic Pro so… Read More »Installing Spitfire and Toontrack plugins
Connected remotely to a client in Norfolk who was having trouble with the sample locations of the content for his Kontakt plugins on his Mac. Looked at his system and found the Kontakt library files were not in the shared folder but in his personal… Read More »Locating missing files in Kontakt