Guiding a Client Through the Spectrasonics Update Procedure

Hi Paul. I need your assistance with my Pro Tools setup. I can see my Spectrasonics plug-ins (Omnisphere, Trillion etc) are out-of-date. I have looked online and the instructions for updating them are too complicated. Can you help me please? – PW

I received the above message from PW and we arranged a time to connect for a remote support session. At the start of our session, I called PW on the phone and talked him through how to run AnyDesk on his Mac. Once that was sorted and I had control of his Mac, I went through the Smart Update process as explained on Spectrasonic’s website.

The process is not complicated, but is a bit fiddly. It didn’t take long and afterwards I checked all the Spectrasonics was working correctly in Pro Tools. We spent the rest of the hour that PW had paid for to check over the rest of his plug-ins for updates and tidy his Pro Tools session folders. I made sure PW’s OSX Time Machine backup software was running correctly.

PW is a professional composer who uses Pro Tools and audio plug-ins on a daily basis, but has no interest in managing software for himself. He regularly books my services to keep his Mac running smoothly and to resolve the occasional error message.

If you need help with any aspect of Pro Tools or audio plug-ins and would like to speak to a friendly professional, please get in touch.

Categories: Composer, Pro Tools, Remote Support, Spectrasonics

Recent Reviews

Let’s Get Your System Running Smoothly.

No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.

Make an Enquiry

Book a Session

I usually reply to enquiries within a few hours during UK weekday daytime.

Once you make an enquiry, I’ll read it personally and reply with initial advice or a link to book a remote session if needed.

For booked sessions, you’ll receive a secure AnyDesk link and we’ll talk via WhatsApp or voice chat. Sessions last up to an hour — long enough to diagnose the cause and apply a practical fix.

How soon can you help me?

Usually within 1–2 days. Use the booking system below to find the next available slot.

How do remote sessions work?

We connect via AnyDesk for secure screen sharing and talk via WhatsApp or Google Meet. I guide you live.

What does it cost?

£90 per hour for remote troubleshooting (approx. $110 / €120). Paid securely via SimplyBook.

What if the problem isn’t fixed in one session?

You’ll get a clear plan: next steps, parts to order (if any), and an estimate for follow-up.

Make an Enquiry

I’ll reply personally as soon as I can — usually within a few hours during UK daytime.

Book Your Session Securely Online

You can book your Audio Support session instantly using the secure form below.
Choose a time that suits you — I’ll confirm by email and send remote-access details before your appointment.

Outside the UK? Use the Timezone icon to book in your local time.

💳 Session fee: £90 per hour (UK Pound Sterling)
⏱️ Availability: Usually within 1–2 days.
🗓️ Duration: Each session lasts one hour.
🔁 Rescheduling: Sessions can be moved up to 24 hours in advance.
🔒 Security: Remote access is one-time only and closes automatically when the session ends.
🌍 Timezone: Default times shown are UK (GMT/BST). Use the timezone Icon to set to your local time