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Maschine MKII controller hardware not connecting to Windows – Solved

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As part of a visit setting up a Cubase system at a client’s studio in Kent, England, I found a problem with a Maschine MKII controller that wouldn’t connect to my client’s Windows PC.

This issue took a while to solve and involved an email conversation with NI’s support team over many days. Eventually we found the solution, for some reason the NIHardwareAgent software was not running on my client’s PC.

In the picture of Task Manager below, we can see NIHardwareService is running, but not NIHardwareAgent.

Native Instument’s support team supplied us with an uninstaller tool by email, which allowed us to remove and reinstall the NIHardwareAgent.

After following the process, Maschine was able to properly connect to my client’s PC.

About the Author


I’m the owner and lead technician for Audio Support, a small company based in London, UK that connects remotely with clients worldwide to help them with their music technology issues. I’ve run Audio Support since 2005 and in that time I’ve seen and solved thousands of recording studio problems. 

Outside of Audio Support, I run music workshops at a local school, play bass in a 90s tribute function band and perform modular synth jams with friends on Twitch.

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