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Zoom R24 MIDI and ASIO Problems with Windows

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The Zoom R24 is a combination Standalone Recorder + Audio Interface + MIDI controller.

This unit has consistent problems with drivers on Windows 10 and 11. I’ve been contacted by 3 different clients so far to solve installation problems.


  • MIDI controller mode showing as connected but not sending any MIDI data to Cubase
  • Audio interface mode showing as connected but no sound coming from unit
  • Device not being recognised by Windows

Solution to audio interface not recognised:

  • Update R24 firmware
  • Use Device Manager to uninstall R24 from windows
  • Uninstall and reinstall drivers
  • Reconnect R24

Solution to connected but no sound:

  • Run Windows 11 audio troubleshooter

Solution to MIDI controller problem:

  • Still working on it!

This device seems to have a lot of issues, but Zoom are aware of them. Hopefully we will see updated drivers and firmware released soon.

About the Author


I’m the owner and lead technician for Audio Support, a small company based in London, UK that connects remotely with clients worldwide to help them with their music technology issues. I’ve run Audio Support since 2005 and in that time I’ve seen and solved thousands of recording studio problems. 

Outside of Audio Support, I run music workshops at a local school, play bass in a 90s tribute function band and perform modular synth jams with friends on Twitch.

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