Hi Paul. I tried to update the PreSonus Universal Control software to the latest version from my account on the PreSonus website, but now it’s not working, my Quantum audio interface isn’t connecting with Logic at all. Can you help please? – Chris I received… Read More »Allowing PreSonus Drivers in OSX Security Preferences
Last week, I received an email from a client in LA asking for help with Cubase. He had installed Cubase 14 on a brand-new PC with maxed out RAM and an i9 processor. My client explained that Cubase 14 wouldn’t open at all on his… Read More »Troubleshooting Cubase 14 – Part 1
Last week, I connected with a client to help work out why he was experiencing problems with slow loading Kontakt instruments. During that session, I diagnosed that the slow transfer rates of certain SSD drives in his system were the cause of the issue. I… Read More »Moving Sample Libraries to Improve Logic Pro Loading Speeds
This week, I spoke to a client to help them figure out a warning message that popped up whenever they opened FL Studio. This message warns the user that their User Data folder is stored in a location managed by Microsoft’s OneDrive software. OneDrive is… Read More »User Data is in the Cloud Warning in FL Studio
Hi Paul. I need your assistance with my Pro Tools setup. I can see my Spectrasonics plug-ins (Omnisphere, Trillion etc) are out-of-date. I have looked online and the instructions for updating them are too complicated. Can you help me please? – PW I received the… Read More »Guiding a Client Through the Spectrasonics Update Procedure
Last week, I remotely connected with a client who I have been working with for a number of years. He needed my help as he was experiencing glitches in his audio whilst running Kontakt instruments in Cakewalk by Bandlab. (This software is also branded as… Read More »Audio Glitches When Using Kontakt in Cakewalk by Bandlab- Solved
As part of a recent remote support call I helped a client by diagnosing why certain Kontakt instruments were very slow to load on his system. He was running the latest version of Logic Pro on an M1 Macbook Pro. Some of his Kontakt instruments… Read More »Diagnosing Slow Loading Problems in Logic Pro
Hi Paul. I can not get anything to record in Sonar. Cannot get anything to record…… have done a restart, closed whole system down and restarted but still wont record…have not altered any settings. Can we get together to see if u have any ideas… Read More »Audio and MIDI recording not working in Sonar – Solved
Hi Paul. I run a silent disco. We are having problems with one of our transmitters. Can you help us? J I received the above message from J and we arranged to connect at 10am the next morning for a remote support session. We connected… Read More »Remote Support for a Silent Disco
Hi Paul. I’m having problems setting up my Morningstar MC6 Pro MIDI controller with Ableton Live. Can we connect remotely and maybe you can help me figure out what I’m doing wrong? Mike I received the above message from Mike and we arranged a time… Read More »Remote Support for the Morningstar MC6 Pro MIDI Controller