Connected remotely with a client to help him with issues related to using Splice samples in FL Studio. He was running FL Studio as his DAW and using Splice as a library to find loops and samples. The Splice Bridge VST plugin was connecting the… Read More »FL Studio Project missing samples imported from Splice – Solved
This is an article about the difficult process Paul from Audio Support faced when trying to save a 2010 Mac Pro with a corrupted hard disk. In August 2023 I was contacted by Aaron Harry at Basstone Studios in Clapham, South London. He was having… Read More »Restoring a 2010 Mac Pro
I received the above message by email and replied to the client. We confirmed his technical support requirements and made arrangements for our remote support session the next day. Control Surface Setup Once we connected on the phone and via Anydesk I could look at… Read More »Mackie Controller and Extenders not Recognised by Cubase
Remote connection Connected remotely with a new client from South West London who had found my service via Google. He needed help with an installation of Cubase Artist 9 that was crashing on launch with the message “Initializing: Scanning VST3 Plugins”. He had been in… Read More »Cubase Artist 9 stuck at Initializing: Scanning VST3 Plugins
A client was having a problem recording his Behringer Odyssey synth into Cubase. The Odyssey was connected to his Focusrite Scarlett 18i20 but only very faint sound could be heard on the input channel. I asked my client to run a few tests. First we… Read More »Very low signal from Behringer Odyssey Synthesiser
Remote support Connected with a new client in England who was having a problem with playback in Logic Pro. Logic loaded correctly but when the client pressed the Play button on the transport bar the playhead of Logic got stuck at the beginning of the… Read More »Logic Pro playhead stuck at beginning of song
Connected with a client in Hampshire, England who I have been regularly connecting with to help with his Ableton setup. He had a question regarding pitch bend data on his soft synths and how Ableton displays the values. Understanding the pitch bend range Pitch bend… Read More »Working With Pitch Bend Data in Ableton
Connected with a client in Manchester who needed some help getting a huge library of samples accessible within his new Cubase setup. To start with, I asked my client to show me around his sample library using Windows explorer and tell me about how he… Read More »Organising Samples using Cubase’s Mediabay
Connected with a client in the North of England. He had got in touch as he had moved a number of Cubase projects to an external hard disk and now they were loading with missing file errors. Cubase’s automatic file search function was not finding… Read More »Locating Missing Files in Cubase Project
Spoke to a client in the West of England who was having a problem with Cubase crashing as it was loading. I started the process of troubleshooting by restarting Cubase and watching the info displayed on its opening splash screen. I noticed that the crash… Read More »Cubase Crashing on Load