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Cubase Crashes

Remote Assistance From Specialist Technicians

5.0
Based on 107 reviews
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Common Cubase Problems: Crashes

Cubase has quit unexpectedly -error message on Mac OSX

Crashes in Cubase can occur for lots of reasons. In our experience, corrupted preference files, plugins, audio interfaces and file path errors are the usual cause of crashes. To help us better diagnose issues, please make a note of any error numbers displayed and save any crash log files created by your Mac or PC.

Our expertise isn’t limited to Cubase. Sometimes crashes can occur because of an issue with your Mac or PC rather than Cubase itself. We can holistically look at your entire music system to identify and solve any problems.

Audio Support is a small company based in the UK which provides remote technical support services to music technology users worldwide.

Find out more about our remote troubleshooting service

Recent work solving Cubase crashes

Cubase Slow Loading and Freezing on Windows – Solved

Waves plug-ins are causing similar slow loading problems in both Cubase and ProTools. In recent yea…

Seventh Heaven VST Plug-in Crashing Cubase – Solved

“Very efficient and professional service! Cubase problems were dealt with patiently and Paul t…

Cubase Artist 9 stuck at Initializing: Scanning VST3 Plugins

Remote connection Connected remotely with a new client from South West London who had found my servi…

ubase crashing on load
Cubase Crashing on Load

Spoke to a client in the West of England who was having a problem with Cubase crashing as it was loa…

How Our Service Works

This is the process you should expect when making a booking for remote technical support:
  • Client makes an enquiry by email or WhatsApp.
  • Audio Support will reply and confirm if we can help.
  • A date and time for the remote support session is arranged.
  • Client makes payment for the first hour of support via PayPal.
  • At the agreed date and time, Audio Support technician connects with the client via voice call and remote desktop.
  • Technician helps the client solve the problem.
  • Email contact after the session to confirm everything is resolved.

The process for making a remote troubleshooting appointment is explained in more detail in this guide for new clients.

Rates

Our standard rate for an hour of remote support is

  • £60 (UK)
  • $75 (USD)
  • €70 (EURO)

Questions

For answers to common questions about our remote support service such as ‘what happens if you solve my problem in less than an hour?‘ or ‘what if you can’t solve my problem?‘ please visit our FAQ page.

Get in Touch

Reviews

Audio Support
5.0
Based on 107 reviews
powered by Google
Terance Rand
Terance Rand
12:55 27 Sep 24
Great time sorted out all my cable balance of the output and all the problems in cubase would recommed if you need help this is all i could wish for
Mark Van den Bergh
Mark Van den Bergh
19:46 26 Sep 24
Amazing service by Pauli, extremely helpful, knows Cubase and other DAWs inside out and helped my locate all my lost vsts, presets and files that had been lost for some time. put a smile on my face. Highly recommended!! Mark
Joseph Gibson
Joseph Gibson
12:59 06 Sep 24
Paul has solved all my music production technology's problems and is friendly, relaxed and attentive and a great guy to work with 🙂 Much thanks for all your wonderful help Paul and I thoroughly recommend him to anyone struggling with the mind numbing complexity of today's modern home recording studios ! All the very best. Joe Gibson.
izzy prosser
izzy prosser
17:47 05 Sep 24
Fantastic communication, straight forward and friendly service. Would recommend!
Tony Burns
Tony Burns
14:56 03 Sep 24
Very efficient and professional service! Cubase problems were dealt with patiently and Paul took time to explain what was going on. I would recommend his services to anyone.
See All Reviews
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More Cubase Problems

Plugins problems in Cubase

Cubase Plugin Not Showing VST Sound Error

There are all sorts of reasons why plugins might fail to install or not be found in Cubase.

Find out more.

Setting Up External Hardware

Using external hardware such as synths, outboard effects and a mixer can make your music productions sound great, but they can add a lot of complexity to your system.

Find out more

Glitchy sound in Cubase

Cubase VST performance indicator overloaded

Sample rate errors and glitchy playback are usually resolved by looking at your audio interface.

Find out more.

Moving Cubase to a new PC or Mac is a process that can throw up all sorts of errors. We can help you navigate this process and rebuild your music system to ensure your existing music projects load on your new computer.  Find out more.

Missing file errors in Cubase

Cubase missing file error in Kontakt

Missing file errors are a common problem. When you record audio or use loops in a Cubase project, audio files are created that need to be saved in particular folders. Find out more.

Licensing issues for Cubase

We can help you resolve any difficulties you might be having with your Cubase licence using the Steinberg Activation Manager. Find out more.

Delayed sound in Cubase

Cubase delayed sound MIDI port setup

If you press a key on your MIDI keyboard and there is a delay in hearing a note being played by Cubase then we frequently need to change the latency settings of your audio interface. Find out more.

Configuring control surfaces in Cubase

Cubase configuring control surfaces - MIDI Remote Manager

If your control surface isn’t behaving correctly, this is usually down to configuration in Cubase’s Device Setup or other MIDI configuration in your system. Find out more.

Managing a sample library in Cubase

Managing a sample library in Cubase

We can help free up space and improve performance on your Mac or PC by moving your large sample libraries to external hard drives and then configuring your sampler plugins to recognise the new library locations. Find out more.

Cubase on school networks

Cubase on a school network no valid license found

Installing and troubleshooting Cubase on school and college networks is a uniquely difficult challenge. Paul has written a specific page about his experience and expertise in helping schools with Cubase.