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Managing Sample Libraries in Cubase

Remote Assistance From Specialist Technicians

5.0
Based on 95 reviews
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Common Cubase Problems – Managing Sample Libraries

Cubase missing file error in Kontakt

Helping our clients manage their sample libraries is a common request for Audio Support.

We can help free up space and improve performance on your Mac or PC by moving your large sample libraries to external hard drives and configuring your sampler plugins to recognise the new library locations. We can help set up shortcuts within Cubase to make your sample library more convenient to use.

Native Instruments (Komplete/Kontakt), Eastwest, Spitfire Audio, Cinesamples, Vienna, Output, Orchestral Tools are all libraries we work with on a regular basis.

Audio Support is a small company based in the UK which provides remote technical support services to music technology users worldwide.

Find out more about our remote troubleshooting service

Recent work managing sample libraries in Cubase

Cubase Mediabay
Organising Samples using Cubase’s Mediabay

Connected with a client in Manchester who needed some help getting a huge library of samples accessi…

Installing Spitfire and Toontrack plugins

Connected with a Logic client in the West of England who had bought a batch of Spitfire and Toontrac…

How Our Service Works

This is the process you should expect when making a booking for remote technical support:
  • Client makes an enquiry by email or WhatsApp.
  • Audio Support will reply and confirm if we can help.
  • A date and time for the remote support session is arranged.
  • Client makes payment for the first hour of support via PayPal.
  • At the agreed date and time, Audio Support technician connects with the client via voice call and remote desktop.
  • Technician helps the client solve the problem.
  • Email contact after the session to confirm everything is resolved.

The process for making a remote troubleshooting appointment is explained in more detail in this guide for new clients.

Rates

Our standard rate for an hour of remote support is

  • £60 (UK)
  • $75 (USD)
  • €70 (EURO)

Questions

For answers to common questions about our remote support service such as ‘what happens if you solve my problem in less than an hour?‘ or ‘what if you can’t solve my problem?‘ please visit our FAQ page.

Get in Touch

Reviews

Audio Support
5.0
Based on 95 reviews
powered by Google
stuart campbell
stuart campbell
12:09 10 Apr 24
Had a problem with cubase freezing when launchkey mini was connected,Paul fixed it no problem in a very patient and pleasant way despite my stupidity .Will need him again probably. Thanks Paul.
James “Jimbo” Baring
James “Jimbo” Baring
19:14 19 Mar 24
I have been using Paul for several years now and he ALWAYS sorts my issues out. Prompt, Reliable and Friendly. What more could anyone ask for. Highly Recommended.
Charles Linley
Charles Linley
17:40 12 Mar 24
Audio Support solved every issue I had and found a time to help me extremely quickly, at very short notice. Paul was incredibly nice and it couldn’t have been a more helpful quick and thorough experience. It was exactly what I needed. Very relieved to have everything back running well again!
Alan Harris
Alan Harris
12:04 01 Mar 24
Paul sorted my Yamaha MX88 connecting to Cubase. All MIDI now working perfectly. Life saver. Great work. Thanks.
Steve Dann
Steve Dann
17:01 27 Feb 24
Paul from Audio Support was extremely helpful and supportive in solving a problem we were having with exporting individual stem tracks from Cubase. He was able to resolve the issue remotely, whilst providing some really helpful tips to enable us to problem solve any similar issues we may have in the future. I would have no hesitation in using Audio Support again.
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More Cubase Problems

Plugins problems in Cubase

Cubase Plugin Not Showing VST Sound Error

There are all sorts of reasons why plugins might fail to install or not be found in Cubase.

Find out more.

Setting Up External Hardware

Using external hardware such as synths, outboard effects and a mixer can make your music productions sound great, but they can add a lot of complexity to your system.

Find out more

Glitchy sound in Cubase

Cubase VST performance indicator overloaded

Sample rate errors and glitchy playback are usually resolved by looking at your audio interface.

Find out more.

Moving Cubase to a new PC or Mac is a process that can throw up all sorts of errors. We can help you navigate this process and rebuild your music system to ensure your existing music projects load on your new computer.  Find out more.

Missing file errors in Cubase

Cubase missing file error in Kontakt

Missing file errors are a common problem. When you record audio or use loops in a Cubase project, audio files are created that need to be saved in particular folders. Find out more.

Licensing issues for Cubase

We can help you resolve any difficulties you might be having with your Cubase licence using the Steinberg Activation Manager. Find out more.

Delayed sound in Cubase

Cubase delayed sound MIDI port setup

If you press a key on your MIDI keyboard and there is a delay in hearing a note being played by Cubase then we frequently need to change the latency settings of your audio interface. Find out more.

Configuring control surfaces in Cubase

Cubase configuring control surfaces - MIDI Remote Manager

If your control surface isn’t behaving correctly, this is usually down to configuration in Cubase’s Device Setup or other MIDI configuration in your system. Find out more.

Managing a sample library in Cubase

Managing a sample library in Cubase

We can help free up space and improve performance on your Mac or PC by moving your large sample libraries to external hard drives and then configuring your sampler plugins to recognise the new library locations. Find out more.

Cubase on school networks

Cubase on a school network no valid license found

Installing and troubleshooting Cubase on school and college networks is a uniquely difficult challenge. Paul has written a specific page about his experience and expertise in helping schools with Cubase.