Connected with a client in California who I had helped with some Cubase issues in the past. He needed help moving his Cubase setup to a new PC.
Whilst we spoke on Whatsapp I connected with my client’s old PC via Anydesk. We made a list of all his music software currently on the PC and I asked my client to find his usernames and passwords for all the different manufacturers websites.
I downloaded the Steinberg Download Manager and set a new copy of Cubase downloading.
We set the large sample libraries copying from his old PC onto a large external drive and left them running. Meanwhile, I worked through his list of software, logging in to the plugin manufacturers’ websites and downloading new copies of his plugins onto his new PC.
The next day the large sample libraries had finished copying, so I transferred them onto the new PC and changed the software settings, so the libraries could be found in their new locations.
I installed the drivers for his audio interface and MIDI keyboard, so they would be recognised by Cubase.
I continued working through the plugins, downloading, installing and testing in Cubase.
Once we had all the software copied across, I moved copies of my client’s Cubase project files and tested they opened on the new PC. A few errors to do with file location appeared, but I resolved them and showed my client the options to click on to solve those for himself in future.
Once testing was complete, the client was happy and I left him making music with his new PC. The whole process took about 6 hours.
About the Author
I’m the owner and lead technician for Audio Support, a small company based in London, UK that connects remotely with clients worldwide to help them with their music technology issues. I’ve run Audio Support since 2005 and in that time I’ve seen and solved thousands of recording studio problems.
Outside of Audio Support, I run music workshops at a local school, play bass in a 90s tribute function band and perform modular synth jams with friends on Twitch.
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