Fader and Mutes Not Working on a Behringer X-Air Mixer – Solved
Paul helps his client work out why the faders and mute buttons aren’t working on a Behringer XR16 Mixer.
Remote Support
Cubase 12 Freezing on Launch – Solved
Paul finds the solution when Novation LaunchKey Mini MK3 causes Cubase to freeze.
5 Years of Remote Cubase Support – Jim Stuart
When faced with a blizzard of options and screens Paul’s help has been indispensible… He has never been stumped in the years he has helped me. Whether he knows the answer immediately or finds it quickly, he has always gotten me going without hassle in… Read More »5 Years of Remote Cubase Support – Jim Stuart
Audio Recording Delayed in Logic Pro – Solved
Paul identifies why his clients’ audio recording was out of sync with other tracks in Logic and works out how to solve the problem.
Three Methods to Improve Logic Pro’s Performance on an Older iMac
In a recent (March 2024) technical support session a client asked me if there was anything we could do to improve the performance of Logic Pro 10.4.4 on his iMac Retina 2015 running Big Sur. An Apple specialist had told him he needed a new… Read More »Three Methods to Improve Logic Pro’s Performance on an Older iMac
Guitars recorded in Cubase only play back on one speaker – Solved
During a recent remote support session, I helped a client answer a question about a problem recording his guitar in Cubase. Why does my guitar only play back on my right-hand speaker when I record it in Cubase? If you make a recording in Cubase… Read More »Guitars recorded in Cubase only play back on one speaker – Solved
Kontakt Sample Libraries Missing in Native Access – Solved
Hi Paul. I am having problems with Native Instruments remembering which instruments I have registered and downloaded and I cannot then access them and use them in Kontakt. I also have issues with certain instruments within Kontakt timing out as they still think they are… Read More »Kontakt Sample Libraries Missing in Native Access – Solved
Remote Support Session -Setting up a Yamaha ModX7+ and Cubase Elements AI
Hi Paul. I am having problems using my Yamaha Mod X 7 Plus synthesier which came bundled with Cubase AI software. Can we connect for you to help me with this please? – Mark I received the above message from Mark via WhatsApp and we… Read More »Remote Support Session -Setting up a Yamaha ModX7+ and Cubase Elements AI
Anatares Autotune Licensing Problem in Pro Tools- Solved
This case study explores a Pro Tools user’s inability to access their Antares Autotune plugins due to a licensing error. The key to the solution was identifying and removing corrupted CodeMeter licensing software. This post outlines the troubleshooting steps and the ultimate solution provided by… Read More »Anatares Autotune Licensing Problem in Pro Tools- Solved
Create Empty Button Hidden in Cubase Hub – Solved
Sometimes settings in Windows can cause Cubase to not fit onto the screen properly. In this example from a recent remote support session, the Create Empty button at the bottom of Cubase’s Hub is hidden from view. This problem can be solved by right-clicking on… Read More »Create Empty Button Hidden in Cubase Hub – Solved