Cubase support session
Connected with a client in Manchester who needed some help getting a huge library of samples accessible within his new Cubase setup. To start with, I asked my client to show me around his sample library using Windows explorer and tell me about how he… Read More »Organising Samples using Cubase’s Mediabay
Connected with a client in the North of England. He had got in touch as he had moved a number of Cubase projects to an external hard disk and now they were loading with missing file errors. Cubase’s automatic file search function was not finding… Read More »Locating Missing Files in Cubase Project
Spoke to a client in the West of England who was having a problem with Cubase crashing as it was loading. I started the process of troubleshooting by restarting Cubase and watching the info displayed on its opening splash screen. I noticed that the crash… Read More »Cubase Crashing on Load
Connected with a client in California who I had helped with some Cubase issues in the past. He needed help moving his Cubase setup to a new PC. Whilst we spoke on Whatsapp I connected with my client’s old PC via Anydesk. We made a… Read More »Migrating a Cubase Setup to a New PC
Spoke to a client in the US who was having a problem with no sound being heard in a Cubase project that had previously been working fine. My process to diagnose and solve this problem: I discussed with the client the likely cause and worked… Read More »No Sound in an individual Cubase Project
Spoke to a recording artist and her manager about recommendations I would make for her new live rig for an upcoming series of gigs. I had previously helped them with some technical problems transferring session files from Pro Tools to Cubase. She needed a solution… Read More »Recommending an Audio Interface for Live Performance
I spoke to a singer in North London who was having problems with his Cubase setup. He was using a Behringer UMC22 audio interface and having an issue with his audio recorded from his microphone sounding strange.
Connected with a client in the South of England who had a problem with an installation of Cubase 12 on a new PC. He had successfully used Steinberg’s Download Manager to install Cubase and Halion but many of his favourite Halion presets were not available… Read More »Installing legacy Steinberg plugins and removing license errors in Cubase 12
Connected with a Logic client in the West of England who had bought a batch of Spitfire and Toontrack plugins online and wanted help installing them in custom locations on his Mac. Also showed the client how to create Track Presets in Logic Pro so… Read More »Installing Spitfire and Toontrack plugins
