Cubase Artist 11 Not Opening on Windows PC - Solved

Hi Paul, I’ve been having issues with my Cubase. My software license is refusing to read itself all of a sudden. Can you help me please? – Robbie

I received the above message from guitarist / producer, Robbie and we exchanged a few emails to confirm the problems and a time to connect.

This is a breakdown of our remote support session and how I sorted the problem:

E-Licenser Control Centre failed to run maintenance tasks.
Restarted PC
Downloaded latest Elicenser Control Centre
Installed as Administrator
E-licenser ran maintenance tasks
USB E-licenser still not showing in ECC
Client pulled USB stick in and out of USB socket
USB Licenser now showing
Opened Cubase
Cubase not opening
Ran Cubase as Administrator
Cubase now opening
Checked client could open project files.
Checked client happy and everything now working.

At the end of our remote tech support session, Robbie was happy that his Cubase was now back up and running. He very kindly took the time to write me a nice review:

Categories: Cubase, Cubase licensing issues, Remote Support

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