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Cubase support – independent help for DAW and audio interface setup

Cubase Support

Cubase is one of the most versatile DAWs available, but it can also be demanding on your system. Audio dropouts, driver errors, plug-in crashes or missing instruments can stop your workflow and leave you chasing settings instead of making music.

Paul Andrews is a provider of expert music technology support

I’m Paul Andrews from Audio Support, an independent Cubase specialist who helps producers, composers and educators troubleshoot Cubase problems remotely.

While Steinberg’s official support handles licensing and installation, I go further — diagnosing your complete system setup. From ASIO driver configuration and audio interface routing to plug-in management and project recovery, I make sure every element of your studio works smoothly with Cubase.

Whether you use Cubase Pro, Artist or Elements, I can help you fix driver errors, reduce latency, and restore plug-ins and libraries that aren’t loading correctly — so you can focus on composing, recording and teaching.

Audio Support is an independent service for Cubase users and is not affiliated with Steinberg Media Technologies GmbH.

Managing Native Instruments Komplete Libraries in Kontakt

Client’s Question

How do I hide unwanted libraries in the Kontakt side pane?

Session Result

Unused libraries hidden, visual clutter removed.

Read Full Case Study Report: Managing Native Instruments Komplete Libraries in Kontakt
Cubase Startup Crash – Diagnosing the asio.sys Error

Client’s Question

Cubase crashes immediately after splash screen audio engine load?

Session Result

Confirmed driver conflict; functional workaround established.

Read Full Case Study Report: Cubase Startup Crash – Diagnosing the asio.sys Error
Cubase and Me: Taming the Steinberg Beast (And the Truth About Version 15)

Client’s Question

Why is Cubase 15 slow to load?

Session Result

Cubase technical experience and legacy architecture explained

Read Full Case Study Report: Cubase and Me: Taming the Steinberg Beast (And the Truth About Version 15)

No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.

Recent problems solved for real clients.

Optimising Logic Pro CPU Usage for Large Orchestral Mixes

Client’s Question

Why does Logic Pro keep crashing when I add plugins to my tracks?

Session Result

CPU load drastically reduced; mix workflow stabilised via bus routing.

Read Full Case Study Report: Optimising Logic Pro CPU Usage for Large Orchestral Mixes
Preparing for a Studio Hardware Installation

Client’s Question

What cables do I need to connect my hardware synths to my mixer?

Session Result

Equipment audited, cable inventory confirmed, site visit planned.

Read Full Case Study Report: Preparing for a Studio Hardware Installation
Mono Microphone Only in Left Speaker Fix in Logic Pro

Client’s Question

Why is my mono mic input only coming out of the left speaker in Logic Pro?

Session Result

Mono input successfully centred by changing Logic Pro track format from Stereo to Mono.

Read Full Case Study Report: Mono Microphone Only in Left Speaker Fix in Logic Pro
Managing Native Instruments Komplete Libraries in Kontakt

Client’s Question

How do I hide unwanted libraries in the Kontakt side pane?

Session Result

Unused libraries hidden, visual clutter removed.

Read Full Case Study Report: Managing Native Instruments Komplete Libraries in Kontakt