Cubase Support

Independent Expert Help for Producers, Composers & Educators

Cubase is one of the most versatile DAWs available, but it can also be demanding on your system. Audio dropouts, driver errors, plug-in crashes or missing instruments can stop your workflow and leave you chasing settings instead of making music.

Paul Andrews is a provider of expert music technology support

I’m Paul Andrews from Audio Support, an independent Cubase specialist who helps producers, composers and educators troubleshoot Cubase problems remotely.

While Steinberg’s official support handles licensing and installation, I go further — diagnosing your complete system setup. From ASIO driver configuration and audio interface routing to plug-in management and project recovery, I make sure every element of your studio works smoothly with Cubase.

Whether you use Cubase Pro, Artist or Elements, I can help you fix driver errors, reduce latency, and restore plug-ins and libraries that aren’t loading correctly — so you can focus on composing, recording and teaching.

Audio Support is an independent service for Cubase users and is not affiliated with Steinberg Media Technologies GmbH.

Book a Live Session with a Cubase Expert

Recent Problems Solved

Real client’s stories from the case study archive

Fixing Cubase Plug-in Loading Errors After Migration to an M2 Mac running OSX Tahoe 26

20 October 2025

Client’s Question

Why does Cubase keep crashing when I load a project?

Session Result

Incompatible plug-ins removed. Cubase loading.

Read Full Case Study Report

Fix: No Audio Recording in Cubase 14 on Mac—The macOS Microphone Privacy Block

24 May 2025

Client’s Question

Why can I see a signal on my Focusrite but no audio is coming into Cubase 14?

Session Result

The critical audio recording issue was resolved by locating and enabling the Cubase 14 application within the macOS System Settings > Privacy & Security > Microphone access list.

Read Full Case Study Report

Resolving Maschine MK3 Missing Content Errors: Correcting Native Access Content Paths.

23 February 2025

Client’s Question

Why am I getting “missing content” Kontakt errors when loading Maschine projects in Cubase?

Session Result

Dispersed sample libraries were consolidated, and Native Access’ repair function successfully restored all content paths.

Read Full Case Study Report

Recent Reviews

Let’s Get Your System Running Smoothly.

No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.

Make an Enquiry

Book a Session

I usually reply to enquiries within a few hours during UK weekday daytime.

Once you make an enquiry, I’ll read it personally and reply with initial advice or a link to book a remote session if needed.

For booked sessions, you’ll receive a secure AnyDesk link and we’ll talk via WhatsApp or voice chat. Sessions last up to an hour — long enough to diagnose the cause and apply a practical fix.

How soon can you help me?

Usually within 1–2 days. Use the booking system below to find the next available slot.

How do remote sessions work?

We connect via AnyDesk for secure screen sharing and talk via WhatsApp or Google Meet. I guide you live.

What does it cost?

£90 per hour for remote troubleshooting (approx. $110 / €120). Paid securely via SimplyBook.

What if the problem isn’t fixed in one session?

You’ll get a clear plan: next steps, parts to order (if any), and an estimate for follow-up.

Make an Enquiry

I’ll reply personally as soon as I can — usually within a few hours during UK daytime.

Book Your Session Securely Online

You can book your Audio Support session instantly using the secure form below.
Choose a time that suits you — I’ll confirm by email and send remote-access details before your appointment.

Outside the UK? Use the Timezone icon to book in your local time.

💳 Session fee: £90 per hour (UK Pound Sterling)
⏱️ Availability: Usually within 1–2 days.
🗓️ Duration: Each session lasts one hour.
🔁 Rescheduling: Sessions can be moved up to 24 hours in advance.
🔒 Security: Remote access is one-time only and closes automatically when the session ends.
🌍 Timezone: Default times shown are UK (GMT/BST). Use the timezone Icon to set to your local time