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Home Studio Visit to Configure Prism Monitoring Setup

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Hi Paul. I’m having quite a few issues with Ableton routing through my interface (Prism Sound Atlas) and with an external Bricasti reverb. Could we arrange a visit? – Matthew

I visited Matthew in London for a half-day onsite support session. This is how we spent the time:

Matthew talked me through his equipment, explained the problems he was experiencing and what he wanted to achieve.

Prism Sound Atlas Hardware
  • I checked over Matthew’s Mac and made sure everything was installed correctly
  • Ran tests to make sure all the hardware was working correctly
  • Configured Ableton and Prism’s software to achieve zero-latency monitoring while recording
  • Connected and configured Matthew’s hardware reverb so he could use it as a plug-in within Ableton
  • Tested the setup and made sure Matthew was confident operating it for himself
Prism Sound Atlas Software

 At the end of the session, Matthew was happy his studio was now functioning correctly and was kind enough to leave me this nice review:

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No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.

I usually reply to enquiries within a few hours during UK weekday daytime.

Once you make an enquiry, I’ll read it personally and reply with initial advice or a link to book a remote session if needed.

For booked sessions, you’ll receive a secure AnyDesk link and we’ll talk via WhatsApp or voice chat. Sessions last up to an hour — long enough to diagnose the cause and apply a practical fix.

How soon can you help me?

Usually within 1–2 days. Use the booking system below to find the next available slot.

How do remote sessions work?

We connect via AnyDesk for secure screen sharing and talk via WhatsApp or Google Meet. I guide you live.

What does it cost?

£90 per hour for remote troubleshooting (approx. $110 / €120). Paid securely via SimplyBook.

What if the problem isn’t fixed in one session?

You’ll get a clear plan: next steps, parts to order (if any), and an estimate for follow-up.

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