Music Hardware Support - Audio Support

Audio Support offers technical support services for music hardware such as synthesisers, effects units, samplers, groove boxes, eurorack modules, microphones, mixing desks and any other music production equipment.

Common problems

Connecting audio
MIDI routing
Configuring settings
Syncing and clock issues
Using hardware in combination with a DAW
Noise issues
Power issues
Questions about specific functions
Restoring old equipment
Patchbay design and building

Paul Andrews, the lead technician at Audio Support is a Music Technology expert with over 20 years experience diagnosing and solving problems with every brand of music equipment.

A hardware studio based around eurorack modular and synths that Paul maintains for a client in South London — *A hardware studio based around Eurorack modular and synths that Paul maintains for a client in South London*

To solve problems we can connect remotely using remote desktop and phone/video chat tools such as Anydesk, Teamviewer, Zoom, Whatsapp and others. If needed, we can also make a visit to your home or studio.

Let’s Get Your System Running Smoothly.

No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.

Make an Enquiry

Book a Session

I usually reply to enquiries within a few hours during UK weekday daytime.

Once you make an enquiry, I’ll read it personally and reply with initial advice or a link to book a remote session if needed.

For booked sessions, you’ll receive a secure AnyDesk link and we’ll talk via WhatsApp or voice chat. Sessions last up to an hour — long enough to diagnose the cause and apply a practical fix.

How soon can you help me?

Usually within 1–2 days. Use the booking system below to find the next available slot.

How do remote sessions work?

We connect via AnyDesk for secure screen sharing and talk via WhatsApp or Google Meet. I guide you live.

What does it cost?

£90 per hour for remote troubleshooting (approx. $110 / €120). Paid securely via SimplyBook.

What if the problem isn’t fixed in one session?

You’ll get a clear plan: next steps, parts to order (if any), and an estimate for follow-up.

Make an Enquiry

I’ll reply personally as soon as I can — usually within a few hours during UK daytime.

Book Your Session Securely Online

You can book your Audio Support session instantly using the secure form below.
Choose a time that suits you — I’ll confirm by email and send remote-access details before your appointment.

Outside the UK? Use the Timezone icon to book in your local time.

💳 Session fee: £90 per hour (UK Pound Sterling)
⏱️ Availability: Usually within 1–2 days.
🗓️ Duration: Each session lasts one hour.
🔁 Rescheduling: Sessions can be moved up to 24 hours in advance.
🔒 Security: Remote access is one-time only and closes automatically when the session ends.
🌍 Timezone: Default times shown are UK (GMT/BST). Use the timezone Icon to set to your local time