Korg Support

Independent Help for Korg Instruments & Studio Hardware

Korg synths and controllers are legendary — from the Kronos and Nautilus to the Minilogue, MicroKorg, Volca series, and nano controllers. But firmware updates, USB driver issues, or DAW integration problems can quickly interrupt your creative flow.

Paul Andrews is a provider of expert music technology support

I’m Paul Andrews from Audio Support, an independent Korg specialist helping musicians, producers, and educators fix Korg hardware and software issues remotely. Whether you’re struggling to connect your keyboard to your DAW, configuring Korg USB-MIDI drivers, or syncing hardware via MIDI or USB, I’ll get your setup running smoothly again.

While Korg’s official support focuses on warranty and product documentation, I go further — diagnosing your entire system. From MIDI routing and driver setup to DAW integration and library management, I ensure your gear, software, and computer work together perfectly.

Audio Support is an independent service for Korg users and is not affiliated with Korg Inc.

BOOK A LIVE SESSION WITH A KORG EXPERT

How Remote Support Works

1. Make an Enquiry

Explain your music technology issues and Paul will confirm if he can help.

2. Book a Session

Select a date and time and make payment via Simplybook.

3. Remotely Connect

Paul will work with you live to answer questions and solve problems.

Recent Problems Solved

Real client’s stories from the case study archive

Korg Kronos Audio Routing Fixed in Logic Pro

11 November 2025

Client’s Question

Why can’t I hear my Korg Kronos 2 in Logic Pro?

Session Result

External synth located, audio signal successfully recorded.

Read Full Case Study Report

Korg Minilogue XD: Fixing MIDI Connection in Sound Librarian and Logic Pro Tempo Sync

30 September 2025

Client’s Question

Why can’t I transfer presets to my Korg Minilogue XD using the Sound Librarian, and how do I sync it with Logic Pro?

Session Result

Sound Librarian connection established by manually setting the specific MIDI In/Out ports; the synthesizer was fully integrated and tempo-synced with Logic Pro via MIDI Clock.

Read Full Case Study Report

Recent Reviews

Let’s Get Your System Running Smoothly.

No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.

Make an Enquiry

Book a Session

I usually reply to enquiries within a few hours during UK weekday daytime.

Once you make an enquiry, I’ll read it personally and reply with initial advice or a link to book a remote session if needed.

For booked sessions, you’ll receive a secure AnyDesk link and we’ll talk via WhatsApp or voice chat. Sessions last up to an hour — long enough to diagnose the cause and apply a practical fix.

How soon can you help me?

Usually within 1–2 days. Use the booking system below to find the next available slot.

How do remote sessions work?

We connect via AnyDesk for secure screen sharing and talk via WhatsApp or Google Meet. I guide you live.

What does it cost?

£90 per hour for remote troubleshooting (approx. $110 / €120). Paid securely via SimplyBook.

What if the problem isn’t fixed in one session?

You’ll get a clear plan: next steps, parts to order (if any), and an estimate for follow-up.

Make an Enquiry

I’ll reply personally as soon as I can — usually within a few hours during UK daytime.

Book Your Session Securely Online

You can book your Audio Support session instantly using the secure form below.
Choose a time that suits you — I’ll confirm by email and send remote-access details before your appointment.

Outside the UK? Use the Timezone icon to book in your local time.

💳 Session fee: £90 per hour (UK Pound Sterling)
⏱️ Availability: Usually within 1–2 days.
🗓️ Duration: Each session lasts one hour.
🔁 Rescheduling: Sessions can be moved up to 24 hours in advance.
🔒 Security: Remote access is one-time only and closes automatically when the session ends.
🌍 Timezone: Default times shown are UK (GMT/BST). Use the timezone Icon to set to your local time